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November 21, 2012News for travel agents

  Business and Industry Watch 
  • Carnival Cruise Lines cancels 5 European voyages
    Carnival Cruise Lines has announced a cutback on its cruise itineraries in Europe. It canceled 2013 sailings aboard the Carnival Legend scheduled for Sept. 25, Oct. 7 and 31, and Nov. 12 and 27. European voyages aboard the Carnival Sunshine will proceed as scheduled, the cruise line said. USA Today/Cruise Log blog (11/20) LinkedInFacebookTwitterEmail this Story
  • Other News
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  Trends and Technology 
  • Travelers say they are choosing cars to avoid airport screening
    Travelers are increasingly choosing to avoid air travel because of security screening hassles, choosing to go by car instead, posits this opinion piece by Charles Kenny. Kenny says passengers who are frustrated by an overactive Transportation Security Administration will decide to travel by car instead, which is statistically more dangerous. Bloomberg Businessweek (11/18) LinkedInFacebookTwitterEmail this Story
  • Hotel-meeting venues shrink in tune with workers' changing habits
    The growing popularity of small meetings among today's business travelers has prompted hotel firms such as Marriott Hotels & Resorts to offer spaces where workers can talk shop in a casual environment, this feature says. "I think the whole trend towards lifestyle hotels, lobbies becoming more networking opportunities, and carrying that over into where the meeting venues areas are, will probably play well with the next [generation]," said David Brudney, a hotel sales and marketing consultant. (11/19) LinkedInFacebookTwitterEmail this Story
  • Other News
  Consumer Travel News 
  • Pa.'s Lincoln Highway offers glimpses of a bygone era
    Travelers are visiting Pennsylvania's Lincoln Highway for a nostalgic trip through American history, this feature says. A variety of museums and restored historical attractions seek to acquaint visitors with the route's art and automobile culture from its heyday. The Washington Post (11/16) LinkedInFacebookTwitterEmail this Story
  Regulatory and Legislative 
  • Back-scatter health debate gets more attention with travel rush
    The Transportation Security Administration's security screening machines that use back-scatter X-ray technology are under increased scrutiny as peak travel days approach. The technology has been said by the TSA and supporting medical professionals not to pose any health risks, but travelers wishing to avoid the X-ray technology may opt for a pat-down instead. KDVR-TV (Denver) (11/19) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: Communication resolves most customer issues
    Simply acknowledging customer-service issues raised by clients usually brings an agent back into customers' good graces, John Frenaye writes. "When someone comes to you with an issue (real or perceived) simply acknowledge it -- that is likely all it will take to appease him or her. If not, have a discussion and find out what it will take -- and if reasonable, work with your other travel partners to make it happen," Frenaye writes. Travel Research Online (11/19) LinkedInFacebookTwitterEmail this Story
  Small-Business Strategies 
  • Critical thinking isn't just for college professors
    Smart bosses teach workers to think critically about the challenges they face, writes Joel Garfinkle. That means encouraging them to ask the right questions and to have confidence in their thought processes. "Continue to encourage employees to act independently ... and they will reward you and the company with sound decisions based on logic and common sense," Garfinkle writes. SmartBrief/SmartBlog on Leadership (11/19) LinkedInFacebookTwitterEmail this Story
  • Tools for running loyalty rewards programs
    A number of applications are available to help you run a loyalty rewards program for your business, Monika Jansen writes. For example, an app known as Belly allows smartphones to function as loyalty cards, and a program called Social Rewards allows users to leverage Facebook and Twitter for rewards programs. (11/19) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • Connect with ASTA members through Linkedin
    ASTA's LinkedIn group is the perfect place to discuss best practices, share trip ideas and give/receive advice from other ASTA members -- all from the comfort of your home or office! Join the conversation today. All current ASTA members are welcome to join. LinkedInFacebookTwitterEmail this Story
  • ASTA logo usage guidelines
    One of the key benefits of ASTA membership is the ability to use our name and logo to market your business. The ASTA name and logo tells the consumer public that your business belongs to the largest association of travel agency professionals and that it adheres to ASTA's strict code of ethics. Since ASTA is recognized for setting the standard for travel professionals, it is important that the integrity of our brand is maintained. Please take a moment to review the ASTA usage guidelines. If you have questions or need clarification, please contact us at 800-ASK-ASTA. LinkedInFacebookTwitterEmail this Story
Learn more about ASTA ->Resources  |  Conferences  |  Consumer Travel Information  |  Join ASTA

  Editor's Note 
  • SmartBrief will not publish Thursday and Friday
    In observance of Thanksgiving in the U.S., SmartBrief will not be published Thursday and Friday. Publication will resume Monday. Enjoy the holiday! LinkedInFacebookTwitterEmail this Story
If the only prayer you said in your whole life was 'thank you,' that would suffice."
--Meister Eckhart,
German theologian and philosopher

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