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February 4, 2013
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Problem. Solved. 
  • Bakery owner persists through a difficult expansion
    Several problems arose when Mike Timani attempted to expand his bakery business in 2001. Among them: Some of the steel support beams ordered for the project were the wrong size, creating new costs and delays. One bank decided to pull out of the project, and others raised Timani's interest rate as a result. Timani persisted, and although it took more than a year to find another bank, the expansion was eventually a success. The Globe and Mail (Toronto) (tiered subscription model) (2/1) LinkedInFacebookTwitterGoogle+Email this Story
  • Why you should educate your customers
    Customers can do a better job of spreading the word about your business when they are both satisfied with your work and knowledgeable about what you do, writes Tony Messer. An educated customer "will be a more powerful advocate of your services," he notes. Duct Tape Marketing (2/1) LinkedInFacebookTwitterGoogle+Email this Story
  • Using text messages to market your business
    Text messaging can be valuable tool for driving sales and making sure customers are thinking about your brand at strategic times, Ken Barber of writes. Companies can use text messages to target special offers to loyal customers, for example, or to push sales of limited-quantity items. (1/31) LinkedInFacebookTwitterGoogle+Email this Story
  • Stop petty problems from ensnaring your staff
    Watch out for disagreements among your employees that could grow into larger problems, writes Eric V. Holtzclaw, CEO of Laddering Works. Head off problems as they start to arise, he writes. "Offer to facilitate a conversation between the employees, but don't agree to become their arbitrator," he advises. "It's best when the employees at odds can come to agreement on their own and in private." Inc. online (free registration)/Lean Forward blog (1/31) LinkedInFacebookTwitterGoogle+Email this Story
  • Are your employees faking their injuries?
    There are certain clues you can use to spot workers' compensation claims that may be fraudulent, writes Stephanie Faris. Be especially wary of supposed injuries that occurred when no one else was around or that take place at suspicious times, she advises. "If a suspect injury happens on a Monday, the alleged 'workplace' accident actually could have occurred over the weekend," she notes. Also, consider whether an employee might have a motive -- such as dissatisfaction with work -- to file a fraudulent claim. Intuit Small Business Blog (1/31) LinkedInFacebookTwitterGoogle+Email this Story
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Just for Fun 
  • Skeleton of King Richard III found beneath parking lot
    Experts say a skeleton found underneath a car park in Leicester is that of English king Richard III, who was killed in battle in 1485. "Beyond reasonable doubt it's Richard," a University of Leicester archaeologist said, citing DNA studies. BBC (2/4) LinkedInFacebookTwitterGoogle+Email this Story
Employees who question you and push you in a healthy debate can be productive; those who work behind the scenes to generate conflict are not."
--Eric V. Holtzclaw, CEO and founder of Laddering Works, writing at Inc. online's Lean Forward blog.
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 John Jantsch, Editor at Large
John Jantsch is author of "Duct Tape Marketing: The World's Most Practical Small Business Marketing Guide" and "The Referral Engine: Teaching Your Business to Market Itself." John is a marketing and digital technology coach and creator of the Duct Tape Marketing small-business marketing system.

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