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March 27, 2013
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News for emergency communications and response professionals

  Making the Call 
  • Ohio county takes steps toward 9-1-1 consolidation
    Ohio's Cuyahoga County will spend $1.5 million to consolidate its 45 emergency dispatch centers over a decade, and county Executive Ed FitzGerald said it would result in the formation of four regional 9-1-1 systems within Cuyahoga County. The regional centers, which will be supported by communities using the system, will have updated equipment and will dispatch calls based on geographic area. The Plain Dealer (Cleveland) (3/25) LinkedInFacebookTwitterEmail this Story
  • Dallas sees positive changes after 9-1-1 overhaul
    The Dallas 9-1-1 Call Center has made significant improvements, including adding 45 dispatchers, increasing salaries, improving technology and implementing quality controls, city officials said. Call answering times have dropped to an average of 2 seconds, but officials said more work needs to be done to update equipment to be able to handle the increase in 9-1-1 calls made from cellphones. The Dallas Morning News (free content) (3/25) LinkedInFacebookTwitterEmail this Story
  • Other News
It's More Than Just EMD
Last Chance to Join March 28 Webinar. Less than 10% of a typical consolidated PSAP's call volume is medical calls, yet some agencies still only focus on standardizing their EMD call handling. Learn why unified protocols work in this free 1-hour webinar. Provide a more consistent standard of care. Hear the benefits of an integrated system from an actual user. Register today.
  Policy Pulse 
  • FirstNet Board acts on hiring general manager, budgets
    The FirstNet Board approved hiring a general manager but will not release the identity of the person chosen until background checks are conducted. The board also approved budget requests for fiscal years 2013 and 2014, and $1 million in additional support for FirstNet's outreach and advocacy efforts. (Calif.) (3/20) LinkedInFacebookTwitterEmail this Story
  • Expert: Wireless carriers are vulnerable in emergencies
    Although a broadband network dedicated to first responders is in the works at the federal level, Superstorm Sandy proved the vulnerability of wireless carriers for the broader public, writes Jamie Barnett, a former Federal Communications Commission public safety official. "Telephone and wireless carrier crews worked around the clock to repair the damage and get communications working, but in the face of such a huge storm, many citizens were without normal communications for hours or even days," Barnett notes. Roll Call (free content) (3/20) LinkedInFacebookTwitterEmail this Story
  • Other News
  Innovation Insights 
  • LGS CEO says multicore networks will work for FirstNet
    LGS Innovations CEO Kevin Kelly said the company's successful pilot project in Hawaii shows a multicore network can give numerous agencies wireless access and interoperability while keeping a layer of separation among them for data security. Interoperability is a key concept for the FirstNet system and Kelly suggested the FirstNet Board create a collaborative environment where vendors can work together to create design solutions. RCR Wireless News (3/22) LinkedInFacebookTwitterEmail this Story
  • FDNY firefighters develop ManDown tracker app
    The ManDown application for smartphones was developed by four New York City Fire Department firefighters as a personnel tracker that will send an emergency alert to everyone on a user's preprogrammed list of contacts. Firefighters can activate the app before starting work; it issues an alert, advising contacts of the user's name and location if the firefighter is lost or down during a fire. (3/25) LinkedInFacebookTwitterEmail this Story
  • Other News
  NENA News 
  • Cast and creators of "The Call" join with 9-1-1 professionals to launch "Friends of 9-1-1" campaign
    On March 13, NENA kicked off the NENA Foundation’s "Friends of 9-1-1" fundraising campaign with a special screening of the new film "The Call" and an appearance by the film's star, Academy Award-winning actress Halle Berry.

    In the film, which opened in theaters nationwide on March 15, Ms. Berry plays a 9-1-1 operator attempting to save a kidnapped teenage girl. In preparation for the role, Ms. Berry was trained by actual 9-1-1 professionals at a Los Angeles Police Department emergency communications center. At the screening, the actress told more than 180 L.A.-area emergency call takers and other invited guests she was pleased to help launch the NENA campaign.

    "Like most people, I had no idea what you do," Berry said. "But after seeing the vastness of it, I wanted to honor you in this role. And I want the world to know you are the unsung heroes of this city and every community in America."

    Read more, including comments from NENA CEO Brian Fontes.

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  • NENA applauds departing FCC chairman for his commitment to improving 9-1-1
    Federal Communications Commission Chairman Julius Genachowski announced today that he will be stepping down from his post in the coming weeks. Genachowski has led the FCC during a time of rapid growth and transformative change. "Since his appointment, Chairman Genachowski has demonstrated an exceptional commitment to improving 9-1-1 service for all Americans,” said NENA CEO Brian Fontes. "NENA thanks the Chairman for his strong leadership on initiatives designed to improve today’s E9-1-1 system, such as the derecho and text-to-9-1-1 proceedings, while simultaneously working to facilitate the advent of tomorrow’s broadband-powered Next Generation 9-1-1 networks through initiatives such as the Communications Security, Reliability and Interoperability Council. We wish him well in his future endeavors and look forward to continuing our close working relationship with his successor and all commissioners.” LinkedInFacebookTwitterEmail this Story
Learn more about NENA ->The 9-1-1 Association  |  Join NENA  |  Conferences & Events

To know oneself, one should assert oneself."
--Albert Camus,
French author, journalist and philosopher

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