How does Citigroup's new CEO measure up? | How to build the world's best shopping mall | Has your company culture caught a cold?
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March 5, 2013
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SmartBrief on Leadership

Leading Edge
How does Citigroup's new CEO measure up?
Citigroup CEO Michael Corbat is having executives measure everything in sight in a bid to provide objective insights into their performance. Fans say Corbat is making the company more accountable and efficient, but some say it's possible to measure too much. "The concept is a good one, but it's important not to measure every widget, because the numbers aren't going to tell you the whole story," said Cliff Rossi, a business teaching fellow and former Citigroup risk officer. The Wall Street Journal (3/4)
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What CEOs should learn from BP and Boeing's woes
Boeing's grounded Dreamliners and BP's Deepwater Horizon disaster hold important lessons for CEOs, writes Ben W. Heineman Jr. Strong leadership is needed not only to ensure the company fulfills its obligations, but also to keep tabs on suppliers, Heineman argues. Executives "must ensure that their corporations take full operational responsibility and accountability for the safety and quality of the goods and services provided not just by them, but also by third party suppliers," he writes. Harvard Business Review online/HBR Blog Network (3/4)
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Strategic Management
How to build the world's best shopping mall
Bal Harbour Shops in Miami Beach, Fla., is the world's most lucrative shopping mall, netting $2,730 per square foot last year, or more than six times better than the U.S. average. That's largely due to the efforts of founder Stanley Whitman, who built the mall from scratch, bucked conventional wisdom and, at 94, still works three days a week. "I'm firmly convinced we will remain No. 1 in the world," he says. The Miami Herald (free registration) (3/3)
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Has your company culture caught a cold?
Every company's culture can falter, and it's up to leaders to become healers, writes Mike Figliuolo. Timely first aid can help put your culture back on track and prevent lazy or disgruntled workers from infecting others. "As a leader, it's on you to ensure only the purest essence of what you want your culture to be is passed along to future generations of leaders on your team," Figliuolo writes. ThoughtLeaders blog (3/4)
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Innovation and Creativity
Turn off the noise, Carlos Santana says
Business leaders can tap into the power of their imagination, but they need to turn off the noise first, says music legend Carlos Santana. That means turning off electronics -- even your stereo -- and simply stopping to think and dream. "[Y]our imagination is like a muscle. If you take the time to just sit down and just close your eyes and imagine things, it's like a muscle you develop," Santana explains. Forbes (3/4)
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The Global Perspective
Switzerland cracks down on big cheeses
Swiss voters have approved a referendum enacting compensation limits for business executives -- a move that industry groups warn could spark an exodus of corporate talent. The measure bans "golden handshakes" and "golden parachutes," and requires public companies to give investors a binding vote on executive pay. "Clearly in the longer term it will make Switzerland less attractive for entrepreneurs and managers," says Nestlé CEO Paul Bulcke. Bloomberg Businessweek (3/4)
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Engage. Innovate. Discuss.
7 tips for better networking results
It's important to set goals to help you focus your networking, Tara Horner writes. Always have a business card on hand, be honest and respectful toward contacts and don't forget to follow up, Horner writes. SmartBrief/SmartBlog on Leadership (3/4)
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Daily Diversion
Could a sinkhole swallow you up?
The ground literally swallowed up a Florida man last week when a sinkhole opened beneath his bedroom. Sinkholes occur when mineral erosion or groundwater depletion create subterranean caverns that suddenly collapse, and are relatively common in Florida due to the local geology. Still, there's no need to cancel your trip to the Sunshine State: Expert Anthony Randazzo says there have been only three sinkhole-related deaths in the past 40 years. The Daily Beast (3/2), USA Today (3/1)
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Who's Hiring?
Position TitleCompany NameLocation
Vice President/Chief Counsel - Market Oversight - NYSE RegulationNYSE EuronextNew York, NY
Chief Partnership Officer Global Business School NetworkWashington, DC
OS Chief of StaffMicrosoftRedmond, WA
Chief Financial OfficerNutrisystemGreater Philadelphia Area, PA
Vice President, Network Development and Provider RelationsLouisiana Health Cooperative, Inc.New Orleans, LA
Regional Human Resources Manager Total Wine & More Potomac , MD
Click here to view more job listings.
Editor's Note
SmartBrief is at the CBOE Risk Management Conference
SmartBrief senior editor Sean McMahon is attending the CBOE Risk Management Conference and blogging for SmartBlogs. Read his post on CBOE Holdings CEO and Chairman Richard Brodsky and follow @SBFinance on Twitter.
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You are what you measure."
-- Michael Corbat, chief executive of Citigroup, as quoted in the Wall Street Journal
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