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November 2, 2012
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The Leaderboard 
  • Smart strategies for the 2013 budgeting season
    As your company prepares its budget for 2013, you should focus on customer demand and make it clear that resources will not necessarily be distributed evenly across business units, writes Jason Green of The Cambridge Group. Instead, the business units that drive revenue should be prioritized, he notes. "After the process is completed, all of the participants should know what resources were allocated to each business unit and why," he writes. Harvard Business Review online (11/1) LinkedInFacebookTwitterGoogle+Email this Story
  • Is your team fighting? Maybe it should be
    Bosses should pick more constructive fights, and encourage their employees to do the same, writes Mary Jo Asmus. Healthy conflicts boost innovation, help cut through analysis paralysis, and make it easier to get honest feedback, Asmus explains. "Setting aside time to dialog with your team about the value of conflict and what it means to have healthy, respectful conflict is a first step," she writes. (10/29) LinkedInFacebookTwitterGoogle+Email this Story
Sales Strategies 
  • 4 elements of a productive quarterly sales review
    Many companies don't perform quarterly sales reviews, and the ones that do don't necessarily get much out of them, writes Jim Keenan. However, when done right, a sales review can create accountability and help you determine the likelihood of meeting your revenue goals. Keep in mind that "the QSR agenda needs to be simple, easy to follow and repeatable," Keenan advises. A Sales Guy blog (10/31) LinkedInFacebookTwitterGoogle+Email this Story
Daily Data Points 
  • U.S. jobless data point to improved hiring
    U.S. claims for jobless benefits declined a sharper-than-expected 9,000 to 363,000 last week, suggesting that a slight recent pickup in hiring is being sustained. The four-week moving average was also lower, at 367,250. Both readings were below the 400,000 level at which economists believe employment is improving. Chicago Tribune/Reuters (tiered subscription model) (11/1) LinkedInFacebookTwitterGoogle+Email this Story
On the Road 
  • Hotels go the extra mile with sleep-aid offerings
    As most travelers will say they prefer sleeping at home in their own beds, many luxury hotels have been working harder than ever to ensure that guests have better sheets, nicer pillows and a bevy of sleep aids to help them get a good night's rest. The Lorien Hotel & Spa in Alexandria, Va., offers a "dream" service that includes an upper-torso wedge and a hot water bottle, while Crowne Plaza offers "quiet zones" where no housekeeping can take place between 9 p.m. and 10 a.m. most days of the week. USA Today (10/31) LinkedInFacebookTwitterGoogle+Email this Story
App Update 
  • How to develop a winning CRM strategy
    If you're developing a CRM strategy for your brand, it's critical to identify your objectives and develop a customer journey that will nurture prospects and encourage them to do business with your brand, writes Matt Button of Underwired. "The most effective CRM strategies are designed to 'nudge' prospects and customers in small steps along this journey," he notes. B2B Marketing (11/1) LinkedInFacebookTwitterGoogle+Email this Story
Making Small Talk 
  • Mailed snakes create post office's "most traumatic experience ever"
    Post office clerks in a South African town were shocked when a python slithered out of a mailbag. "This was the most traumatic experience ever in the post office," said Mthobisi Duba, who manages the branch where the incident occurred. The python, which is not venomous, was one of four snakes in an express parcel that ended up at the post office. Reuters (10/31) LinkedInFacebookTwitterGoogle+Email this Story
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--Mark Synek, principal with Sales Benchmark Index, writing in the firm's Sales Force Effectiveness Blog
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