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December 11, 2012
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News for the retail banking industry

  Top Story 
  • CBA working closely with CFPB to provide feedback, Kottler says
    CBA Chairman Bob Kottler says that with several rules forthcoming from the Consumer Financial Protection Bureau, "we want to be in the middle of that and be able to provide feedback and input." In this interview, Kottler, who is also Iberiabank's director of retail and small-business banking, also talks about the importance of transparency to restore the industry's reputation and the strategic shifts that mobile banking technology is driving. (subscription required) (12/10) LinkedInFacebookTwitterEmail this Story
How Bank of America and Others Drive New Branch Business
Online appointment scheduling helps banks convert customer interest into in-branch or phone appointments to drive high-value revenue opportunities--all while providing a uniquely personal customer experience. Download our Whitepaper, "Banking by Appointment: New Ways Banks Drive Business Through Great Customer Experiences". Download Here
  The CFPB Today 
  • Commentary: Thinking beyond the "qualified mortgage" rule
    Policymakers could ease concerns that the Consumer Financial Protection Bureau's "qualified mortgage" rule will become too restrictive by implementing a dynamic disclosure process, attorney Jeremiah S. Buckley writes. Under such a process, the CFPB could give consumers underwriting information, expressed in lay terms, to help them understand their own risks and what they could do to improve their chances of getting a mortgage, he writes. (free registration)/BankThink blog (12/10) LinkedInFacebookTwitterEmail this Story
  Retail Banking Roundup 
  • Savings could drop 55% if tax cuts end, analysis finds
    If U.S. tax cuts are allowed to expire, the amount of money available for households to deposit into savings could drop an average of nearly 55%, according to a Market Rates Insight analysis. The average household would need $2,600 a year to pay additional taxes if cuts are not preserved, dropping the savings amount from $4,782 to $2,182, the analysis finds. (free registration) (12/10) LinkedInFacebookTwitterEmail this Story
  Industry News 
  • Report: Banks do well with tailored customer experiences
    An Accenture survey finds that banks rank high with consumers when it comes to providing tailored experiences, a key component of successful customer relationships. Banks can improve interactions with customers by setting expectations early and delivering against those expectations, says Robert Wollan of Accenture. "Banks can also leverage their unique position of engaging customers in some of the most personal, emotional and impactful areas of their lives -- a distinct advantage other industries lack when trying to develop deeper relationships and loyalty," he said. Bank Systems & Technology (12/10) LinkedInFacebookTwitterEmail this Story
  Legislative Affairs 
  The Future of Money 
  Career Development 
  • What older workers can learn from Generation Y
    Some of the characteristics that epitomize Generation Y such as a need to switch careers and gain experiences in different areas are good career strategies for older workers as well, Ali Velshi writes. "In an era of 'permalancing,' disruptive technology, and nonstop globalization, those of us with a little gray (or little hair) can learn some lessons from the younger set," he writes. CNNMoney (12/10) LinkedInFacebookTwitterEmail this Story
  CBA Connect 
  • CBA Webinar Series presents: Snacks, Lunches and Fine Dining: Understanding Consumer Financial Interactions in a Multi-Channel World
    Dec. 12 at 2 p.m. EST
    Sponsored by Fiserv

    Customer expectations and behaviors are affecting the way financial services are delivered and consumed across banking channels. Customers expect consistent information at every access point, yet their interactions diverge by channel. They snack via the mobile channel with fast and frequent interactions. They lunch online as they spend time comparing products on the menu. Branch visits are like fine dining, with lively conversation that drives high-value decisions.

    • Understand how different channels are best suited to different activities and customer needs
    • Learn what to prioritize for digital channel deployment
    • Discover opportunities for reaching new customers and reinforcing existing relationships through channel optimization
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Put a grain of boldness into everything you do."
--Baltasar Gracián,
Spanish writer

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