| Spa industry news |  |
| Spa Spotlight |  |  |
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- "Inspire" the theme of this year's ISPA conference
The 22nd annual International Spa Association Conference & Expo in Kissimmee, Fla., brought three days of "inspiration" to attendees this year, according to spa writer Michele McIntyre. The conference, aimed at helping spa industry participants consider the whole person -- mind, body and spirit -- in their work, included talks on hidden beauty, exercise and leadership. Examiner.com
(10/16)     
- Column: Luxury spas worth the investment for hoteliers
Spas may be costly to develop, but approximately 50% of guests participating in a Hilton survey say having a spa is an important component when selecting a hotel. Not only can spas provide extra revenue, but positive reviews can boost a luxury hotel's online reputation. eHotelier.com
(10/17)
- Making a spa first lady-ready
Talk to your clients. Take time to really examine their skin and be ready to suggest lower-priced products if that's what they need. Train staff in proper care of all ethnic skin types. Those are among the tips offered by Linda Harding, president of Moontide Consulting, for creating a spa that is worthy of treating all guests, even a "FLOTUS," or first lady of the U.S. "Think about investing more of your money and time in staff training. After all, you never know when the FLOTUS might decide to visit," she writes. The Huffington Post/The Blog
(10/17)
| Retail Rundown | | |
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- The fall face: Cool jewels and eye tattoos
Eyebrows with applied "jewel" sparkles are hot for fall, as are stick-on lace designs for the eye area and even temporary eye tattoos. The trends, along with the fall-themed smoky eye, are among those seen on fashion runways this season. TV3
(10/18)
| Hospitality Trends | | |
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- Column: Simple ways to boost hospitality
Hoteliers can provide good hospitality not only in the way they treat guests onsite, but also through their booking process. Other ways to connect with guests include walking them to their rooms, placing a courtesy call or asking them about the activities during their stay. eHotelier.com
(10/18)
- Hotels cater to travelers' fresh-air fitness needs
A number of hotels have recognized the need of some travelers to exercise outdoors and are offering fitness options that incorporate their properties' surrounding areas, this article says. "There's clearly a group of travelers who like to work out in the gym and others who like to work out outside. Hotels are recognizing that travelers need choices," said Chekitan Dev, an associate professor at Cornell University. Offerings include free use of bicycles and guided walking tours. USA TODAY
(10/18)
| Business Best Practices | | |
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- What business owners need to know about federal employment laws
It's important to be aware of federal employment laws that might apply to your business, Ann Bowden-Hollis writes. There are laws that prohibit discrimination based on age, sex or disabilities for companies that have a certain number of people on the payroll, she notes. "In this instance, ignorance is not bliss; an employer's lack of awareness of being subject to a federal employment law is not a defense to a violation of that law," she warns. The Sun Herald (Biloxi-Gulfport, Miss.)
(10/12)
| Customer Service | | |
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- Top customer service means never having to say you're sorry
While it's true that companies can set themselves apart from the competition by going out of their way to resolve problems, truly great customer service means not having those problems in the first place, writes Rieva Lesonsky, president and founder of GrowBiz Media. Even "in today's customer-centric culture, service with a smile doesn't matter unless you’ve got the goods to back it up," she writes. Small Business Trends
(10/17)
| Water Cooler | | |
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- "Zombies ahead!" Maine highway sign warned
A computer hacker had some fun with Maine drivers recently, by changing out an electronic sign with a message about traffic delays to one that read "Warning Zombies Ahead!" Portland city officials were not amused. The Boston Globe (tiered subscription model)
(10/12)
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| SmartQuote | | |
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