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December 3, 2012News for travel agents

  Business and Industry Watch 
  • It's for real: Disney World will open updated Fantasyland on Thursday
    Walt Disney World Resort in Florida is set to unveil its expanded Fantasyland area Thursday. "Fantasyland is a place where a very special kind of memory is made, where children just old enough to understand the moment come in contact with princesses and heroes and meet their most beloved friends. We are excited about sharing our treasured stories in new ways and giving guests the opportunity to interact with their favorite characters like never before," said Meg Crofton, president of Walt Disney Parks and Resorts operations in the U.S. and France. TravelPulse (12/2) LinkedInFacebookTwitterEmail this Story
  • Royal Caribbean unveils refreshed training program for agents
    Royal Caribbean International says it has upgraded its University of Wow training program for travel agents. The online program has an updated look and coursework on the cruise line's products and ships. "The University of Wow is an extension of our Loyal to You Always commitment to educating the travel agent community on our brand to help grow their business and increase their profits," said Vicki Freed, a senior vice president at Royal Caribbean. (12/3) LinkedInFacebookTwitterEmail this Story
  • Air Canada adds routes to Beijing, Tokyo, Seoul
    Air Canada is making a push into the Asian markets, adding flights from Toronto to Seoul, Calgary to Tokyo, Toronto to Beijing, and Vancouver to Beijing. The new flights are the carrier's biggest expansion ever. "With our Asia expansion alone, we will be flying 11 daily departures or more than 43,000 seats a week across the Pacific Ocean this summer -- a commitment of up to 14 wide-body aircraft valued in excess of $2 billion," said Ben Smith, the airline's executive vice president and chief commercial officer. The Globe and Mail (Toronto) (tiered subscription model) (11/29), The Wall Street Journal/Dow Jones Newswires (11/29) LinkedInFacebookTwitterEmail this Story
  • Other News
  Trends and Technology 
  • Rise in international travel prompts upgrades by airports, airlines
    The air travel industry is shifting its model to capture a booming demand for international flights, this feature says. A number of airports have invested in renovations to increase their capacity for international flights. Carriers continue to add routes to key foreign cities and acquire planes suited for international travel. USA Today (12/2) LinkedInFacebookTwitterEmail this Story
  • Hotels offer after-dinner dessert and drink rolled into one
    Hotels are infusing liquor into their desserts so patrons can enjoy the flavor in their after-dinner treats. The W Westwood's Nine Thirty in Los Angeles serves alcohol-infused ice cream, and the Pointe Hilton Tapatio Cliffs Resort in Phoenix infuses liqueur into marshmallows. HotelChatter (11/29) LinkedInFacebookTwitterEmail this Story
  • Other News
  Regulatory and Legislative 
  • Senate passes No-Hassle Flying Act
    The Senate has passed a bill that would allow the Transportation Security Administration to waive screenings for baggage from international destinations if the TSA determines that the departure site's screening was adequate. Some U.S. airports are also exploring programs that allow passengers on international flights to move through their destination airport more quickly. The Hill/Floor Action blog (11/29), Houston Chronicle (11/30) LinkedInFacebookTwitterEmail this Story
  • Other News
  Small-Business Strategies 
  • Ditch the jargon to improve your communications
    Ditch the business jargon, stay calm and actively listen to effectively communicate with clients and employees, Jessica Edmondson writes. Also, stay calm and civil, and don't be reactive if the talks are over high-stakes topics. Most important, put your phone away and silence e-mail notifications so full attention can be given to the meeting, she explains. ThoughtLeaders blog (11/28) LinkedInFacebookTwitterEmail this Story
  • Phrases that flow easily from the mouths of great leaders
    The business world is full of examples of leaders who have failed because of their self-interested nature, so it's a good idea to be humble, Steve Tobak writes. Leaders should learn to say they're sorry, acknowledge that they don't have all the answers and be willing to take responsibility for mistakes. "Leaders who make excuses are poor excuses for leaders," he writes. CBS MoneyWatch (11/27) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • Hazardous Materials Disclosure Rule compliance date delayed
    In a letter to ASTA dated Nov. 20, the Department of Transportation's Pipeline and Hazardous Materials Safety Administration (PHMSA) formally communicated plans to delay the compliance date of revisions to the Hazardous Materials Notification Rule (49 CFR 175.25) by at least one year so that it can address industry stakeholders' concerns through the rule-making process. While the rule's effective date will remain in place, PHMSA will delay enforcement action until Jan. 1, 2014, or possibly longer. ASTA first communicated this enforcement delay in its Nov. 5 Member Alert and explained the rule in an Oct. 18 Member Alert. LinkedInFacebookTwitterEmail this Story
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Silent gratitude isn't much use to anyone."
--Gladys Bronwyn Stern,
British writer

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