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December 31, 2012
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Business news you can use from your Better Business Bureau®

  Trends & Trust 
  • Trusting people is part of doing business for auto-shop owner
    Bob Wheeler Sr., owner of Crosstown Auto & Truck Parts in Kalamazoo, Mich., trusts that his customers will pay him what they owe, and they usually do. "If I can do something for somebody, I will, as long as they are honest," Wheeler said. Camarstro Osler, who owns a vending machine business, recently presented Wheeler with a plaque that he described as "The Perseverance Leadership Award." (Michigan) (free registration) (12/25) LinkedInFacebookTwitterEmail this Story
  • Survey: 92% of diners say they speak up about bad meals
    The lion's share of U.S. consumers say they voice their complaints about bad restaurant experiences to others, and 25% say they'll speak up about cleanliness concerns, according to the 2012 Tork Report. Some 60% of respondents said they were likely to share complaints with their social media networks, and 65% said there was at least some chance they would voice concerns on a restaurant review site. (12/28) LinkedInFacebookTwitterEmail this Story
  Customer Satisfaction & Marketing 
  • Creative tactics for expanding your e-mail list
    You may be able to keep your e-mail marketing list healthy by using some creative tactics, writes D.J. Waldow, founder of Waldow Social. Among them are offering a smartphone application or creating QR codes. "[I]t's critical that you test what works best for your audience," he writes. Duct Tape Marketing (12/27) LinkedInFacebookTwitterEmail this Story
  Management & Leadership 
  • Wise words: 10 things managers must say
    Business leaders need 10 words or phrases if they want to be effective managers, among them: "No," "Tell me more," and "What do you think?" says Jason Henham, managing director of Slate Consulting. "The right words have the potential to be transformational." Intuit Small Business Blog (12/24) LinkedInFacebookTwitterEmail this Story
  • Key questions to ask before you ring in the new year
    Time is a limited resource, so it's important to make the most of it, Deborah Shane writes. "Discover and dive into where your true passions are and make that your sweet spot, where you live most of the time," she recommends. Also, make sure your relationships are healthy and based on trust, she writes. Small Business Trends (12/27) LinkedInFacebookTwitterEmail this Story
Most small business owners know the importance of managing credit effectively and that a "one size fits all" model won't work. Use Managing Credit - Made Simpler to find the right credit management model for your business and to help identify strategies to ensure you are on top of your business's financial condition.
  Funding & Finance 
  • Tax tips for 2013
    Due to the potential for tax rates to increase in 2013, it might be wise to defer your deductions into next year, experts say. It may also be a good idea to consider changes in the tax code as you craft a succession plan for your company. As always, it's important to be honest about your business expenses. Bloomberg Businessweek/The New Entrepreneur blog (12/27) LinkedInFacebookTwitterEmail this Story
  Featured Content 

  BBB in the News 
  • Don't neglect air-duct cleaning
    You don't need to get your air ducts cleaned on a regular basis, but you may want to consider a cleaning if they are moldy or full of vermin, the Environmental Protection Agency says. You may need to pay anywhere from $450 to $1,000 for a proper cleaning job, the EPA notes. It's a good idea to consult BBB when picking a duct-cleaning company and to acquire a written estimate, writes BBB's Randy Hutchinson. The Commercial Appeal (Memphis, Tenn.) (free registration) (12/29) LinkedInFacebookTwitterEmail this Story
Never tell your resolution beforehand, or it's twice as onerous a duty."
--John Selden,
English jurist and scholar

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