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January 21, 2013News for hotel and lodging professionals

  Front Desk 
15 Ways To Fix Your Proposal Process
A guide for hotels & venues to fix your property's proposal process and win over modern event strategists. Find out what planners' biggest gripes are with the proposal process, and help your sales team adapt with actionable tips, backed by data.
  Business Update 
  • Report: Las Vegas Sands is selling its Pa. casino
    Las Vegas Sands is reportedly putting up its Sands Casino Resort Bethlehem in Bethlehem, Pa., for sale. However, Las Vegas Sands spokesman Ron Reese dismissed such reports as speculation. "We're very pleased with the financial performance of the Bethlehem property, and the role we have played as a partner in the community. But we do not comment on market speculation and rumor," Reese said. The Morning Call (Allentown, Pa.) (1/17) LinkedInFacebookTwitterEmail this Story
  • Other News
  Market Trends 
  • WTTC: Government policies needed to bolster travel growth in India
    India's travel industry has the potential to be a driving economic force in the country, provided that its government implements a number of initiatives to encourage its growth, said David Scowsill, president and CEO of the World Travel & Tourism Council. The Indian government should introduce policies aimed at lowering travel taxes, easing travel restrictions and ensuring sustainable development, Scowsill said. (1/18) LinkedInFacebookTwitterEmail this Story
  • Adults-only all-inclusive resorts add luxury flairs
    Adults-only all-inclusive resorts are a popular choice for couples that don't want to keep pulling out their wallets to pay for extras, an expert says. Most locations include butler service, and are tying in more luxury-hotel aspects so they are not viewed as a budget-travel option, this feature says. Royal Hideaway Playacar in Playa del Carmen, Mexico, was the first adult all-inclusive to win a five-diamond rating from AAA. USA Today (1/18) LinkedInFacebookTwitterEmail this Story
  • Hotels encourage guests to unplug -- at least for a while
    Hotels may be high-tech, but some of them such as Marriott and Renaissance are inviting guests to unplug. The hotels introduced "Braincation Zones" at eight properties in the Caribbean and Mexico, which include non-electronic games and beverages. The Four Seasons Resort Costa Rica launched its "Disconnect to Reconnect" initiative, which stores guests' iPhones in a safe deposit box for at least a day. ABC News (1/17) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hot Topics 

Top five news stories selected by AH&LA SmartBrief readers in the past week.

  • Results based on number of times each story was clicked by readers.
  Spotlight on Technology 
  • Travel industry is ready for Facebook's search engine
    Facebook's Graph Search engine, which is in beta, could have an effect on the travel industry because it incorporates recommendations and information from a user's social network. "Without relying on traditional search or reviews, it's possible to actively seek out the opinions of trusted contacts and connections," Jena Tesse Fox writes. Hotel Management online (1/17) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: Guest experience defines a hotel's reputation
    A hotel's reputation is tied to the experience that its guests receive from check-in to departure and how the property's personality is displayed in every service, Alan Campbell writes. "Your hotel needs to provide its guests with an almost storybook quality to it that guests can experience almost from the moment they book a room or approach the front entrance, a storybook experience, if you will, that guests will not only enjoy, but enjoy it enough to think it worthwhile to share with their friends and others." (1/18) LinkedInFacebookTwitterEmail this Story
  Government Affairs 
  • Judge: Online travel firms owe Hawaii $150M in taxes, penalties
    A tax appeals court judge in Hawaii has ruled that more than $2.7 billion in hotel sales made by online travel firms including Orbitz, Expedia and Travelocity since 2000 are taxable under the state's general excise sales-tax law. The judge has ordered the OTAs to pay about $110 million in overdue general excise tax as well as $40 million in interest. Travel Weekly (1/18) LinkedInFacebookTwitterEmail this Story
  AH&LA News 
  • Information center provides wealth of resources
    AH&LA members have unlimited access to a full-service research center dedicated to assisting them with industry-related questions. The AH&LA Information Center maintains extensive working files on thousands of hospitality-related topics. Contact Research Manager Tamika Figgs at or 888-743-2515 with your member questions. LinkedInFacebookTwitterEmail this Story
  • Safety and Security Resources
    AH&LA has seen an increase in the number of members requesting safety and security resources. AH&LA works closely with the Department of Homeland Security (DHS) to improve hotel property awareness as it relates to terrorism and have partnered on several resources, including videos and a risk self-assessment tool. Additionally, you can download the award-winning Traveler Safety Tips. The Educational Institute also has security training products. LinkedInFacebookTwitterEmail this Story
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  Sponsored Poll 
  • Does your business use digital signs or kiosks to communicate with customers?
    No  71.35%
    Yes  28.65%
Give me six hours to chop down a tree and I will spend the first four sharpening the axe."
--Abraham Lincoln,
16th U.S. president

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