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January 2, 2013News for hotel and lodging professionals

  Front Desk 
  • Uncertainty clouds hotels' future in 2013, analysts say
    Whether the hotel industry will see a full recovery or another year of slow growth in 2013 is still up in the air, lodging analysts say. However, business and leisure travel are showing signs of improvement despite economic uncertainty and increased government attention to travel spending. Travel Weekly (12/31) LinkedInFacebookTwitterEmail this Story
  Business Update 
  • Sandals aims for further growth in 2013, CEO says
    Sandals Resorts International is looking to further expand its international portfolio in 2013 and beyond, company CEO Adam Stewart said in an interview. "We are just over 5,000 rooms now. As a chain, within the next 18 months we will hit 6,000 rooms through acquisitions and builds," Stewart said. The company also plans to continue investing in upgrades to existing properties. (free registration) (1/1) LinkedInFacebookTwitterEmail this Story
  • Club Med to follow up new Italian resort with Mediterranean property
    Club Med has opened the Pragelato Vialattea ski resort in the Italian Alps. The resort offers 240 miles of ski slopes as well as golf and a wellness spa. In the spring, the company will open Club Med Belek in Turkey, which will offer 433 rooms, 16 villas, free access to a golf course and private lounge space at the beach, this feature says. TravelPulse (1/1) LinkedInFacebookTwitterEmail this Story
  • Other News
  Market Trends 
  • STR: Global lodging industry showed mixed November results
    November hotel performance was mixed in several international markets, including the Middle East-Africa region, Europe and the Asia-Pacific region, STR Global reports. The Americas region showed growth in three key performance metrics, data from STR and STR Global show. TravelPulse (1/1) LinkedInFacebookTwitterEmail this Story
  • Added fees are expected to increase travel costs in 2013
    Travel-service providers such as hotels, cruise lines and rental car agencies are expected to emulate airline practices and introduce more ancillary fees this year. Some hotels are already charging extra for services such as luggage storage and room safes. USA Today (1/1) LinkedInFacebookTwitterEmail this Story
  • NYC hit 52M visits in 2012, aims for 55M by 2015
    New York Mayor Michael Bloomberg has announced that a record 52 million travelers entered the city in 2012, beating 2011's figures by more than 1 million and rewarding the city's multimillion-dollar marketing effort. The city's hotels sold 29 million room nights in the same year -- a 7% increase over figures in 2011. Bloomberg says the city's next target will be 55 million visitors by 2015. WCBS-TV (New York)/The Associated Press (1/1) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Technology 
  • Column: Tips on revamping a hotel's social-media strategy
    A social-media campaign that focuses on building a relationship with prospective customers can boost conversions for hotels in this channel, writes Tom Costello, CEO and managing director of iGroupAdvisors. "At the end of the day, you build trust with your audience through thought leadership, transparency, quick and responsive customer communication, accountability, fun and simple engagement and a level of social responsibility," Costello writes. (12/31) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: Resilient leaders led the hospitality industry toward recovery
    The lodging and hospitality industry was able to weather the worst effects of the downturn thanks in large part to the efforts of resilient leaders who used their unique skills to guide their people in adapting to the new environment, writes John Hendrie of Hospitality Performance. "[T]he key ingredients for a resilient leader are: solid communications, a plan to organize effort and recognize results, employee engagement, willingness to adapt and be innovative, honesty all along the path and lastly, personal energy and encouragement," Hendrie writes. (12/31) LinkedInFacebookTwitterEmail this Story
  • Development boom in Cincinnati region adds variety to hotel scene
    The Greater Cincinnati and northern Kentucky areas are experiencing a hotel-building boom that officials hope will boost tourism in the region. The new properties boast unique locations and concepts that are expected to complement the appeal of the upcoming Horseshoe Casino Cincinnati, this feature says. (12/29) LinkedInFacebookTwitterEmail this Story
  AH&LA News 
  • PCI compliance 101
    Credit card standards have changed, and if you don't change your policies, you could be putting your guests' private information at risk and incurring millions of dollars in damages. In response, AH&LA's Technology Committee created a thorough manual, The PCI Compliance Process for Hotels, making this complicated matter easy to understand and implement. Funded by the Foundation, AH&LA members can download their free copy. LinkedInFacebookTwitterEmail this Story
  • Get new supervisors up to speed
    Supervisory skills can help employees move quickly up the ladder to career success. The newly published fifth edition of Supervision in the Hospitality Industry (Ninemeier/Kavanaugh) available from the American Hotel & Lodging Educational Institute, includes access to additional online learning for key supervisory skills. For more information, visit LinkedInFacebookTwitterEmail this Story
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Birds sing after a storm; why shouldn't people feel as free to delight in whatever remains to them."
--Rose Kennedy,
American philanthropist

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