Leaders must be creators | The difference between being the boss and being bossy | How will your company survive in a health crisis?
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March 14, 2013
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SmartBrief on Leadership

Leading Edge
Leaders must be creators
A good leader is a creator and not just a critic, Mike Figliuolo writes. This means not stopping simply with your opinion. "Give people the coaching, feedback, and resources to improve their average pieces of junk," he writes. "Identify opportunities to connect ideas and people so they can build something greater. Be part of the solution rather than simply pointing out the problem." ThoughtLeaders blog (3/11)
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The difference between being the boss and being bossy
While many dream of becoming the "boss," the word itself can create difficulties in the work environment, writes Tim Lambert. "Using it has the psychological effect of driving a certain type of behaviour. ... [W]hat's needed is a reframing of the relationship between a manager and the people they manage: a relationship based on mutual benefit and interdependence, not hierarchy," he writes. Linked 2 Leadership blog (3/12)
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Strategic Management
How will your company survive in a health crisis?
Briteskies founder Mike Berlin was unexpectedly forced to leave work for five months because of an attack of Crohn's disease. He offers four recommendations for how companies can plan for and deal with such health issues. "Have difficult conversations now. ... People get cancer and have heart attacks. Accidents happen. People die. No one really wants to talk about these unpleasant possibilities, but we need to," he writes. Forbes (3/12)
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Is your hiring process derailing your sales?
Some people are better at selling themselves in a job interview than they are in doing actual selling, Chris Young writes. He recommends against using intuition when hiring salespeople or thinking that a sales recruiter is too expensive. "A good sales recruiter can save you an incredible amount of time and energy and is an investment in the future of your business," Young writes. Human Capital Strategy Blog (3/12)
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Innovation and Creativity
Practice (and failure) makes innovation easier
Professional athletes spends countless time repeating the basic motions necessary for their sports, and innovation similarly requires the conditioning of repetition, Jeffrey Phillips writes. "While it may be difficult to constantly practice innovation skills, it will become vital to become far more fluid with those skills, since the pressure to innovate isn't going to be reduced any time soon," he argues. Innovate on Purpose (3/12)
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The Global Perspective
The untapped opportunities of offshoring
McKinsey has studied nearly 250 offshore operations centers during the past five years and found untapped potential in strategy and value beyond the traditional cost savings. However, achieving that potential means "[c]aptive offshore centers must rethink their core value proposition," Alexander Edlich and Sameer Khetarpal write. They recommend that offshore centers should scale up, expand in analytics support and customer service, and identify opportunities for operational growth. Harvard Business Review online/HBR Blog Network (3/13)
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Engage. Innovate. Discuss.
How to stand up to a bully when it's a client
Customers can be assets, but they can also be abusive, badgering and manipulative, writes Baron Christopher Hanson. Companies should analyze why they are being bullied, identify internal weaknesses and then implement change with a "cash register" focus, even if it means some customers go away. "To be clear, there is a difference between firing customers and queuing qualified prospects more carefully. The strategy is to prevent bad eggs from getting on the bus in the first place," Hanson writes. SmartBrief/SmartBlog on Leadership (3/13)
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SmartBrief At The Event
Trading could be an addictive behavior, expert says
At an industry conference, John Coates, a senior research fellow in neuroscience and finance at the University of Cambridge, discussed the role biology plays in trading and risk taking. "Something happens to traders when they are on a winning streak that transforms them from something tame to something a lot more dangerous," Coates said. SmartBrief/SmartBlog on Finance (3/12)
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Daily Diversion
Iran's new enemy is "Argo"
The Iranian government is reportedly discussing a lawsuit against the producers of "Argo," the Oscar-winning movie about how the CIA rescued six Americans from Iran after the 1979 revolution. Iran has criticized the film's accuracy and called it a "violation of international cultural norms," though Iranians can acquire the film on DVD through the black market. ABC News/Consumer Report blog (3/12)
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Who's Hiring?
Position TitleCompany NameLocation
Associate Medical DirectorUCareMinneapolis, MN
Director of Industry Initiatives (Audio/Video)Interactive Advertising BureauNew York, NY
Vice President/Chief Counsel - Market Oversight - NYSE RegulationNYSE EuronextNew York, NY
Chief Partnership Officer Global Business School NetworkWashington, DC
OS Chief of StaffMicrosoftRedmond, WA
Chief Financial OfficerNutrisystemGreater Philadelphia Area, PA
Vice President, Network Development and Provider RelationsLouisiana Health Cooperative, Inc.New Orleans, LA
Click here to view more job listings.
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Instead of looking at your job responsibilities as only setting direction and judging the work of others, spend time with your team creating new ideas."
-- Mike Figliuolo, founder of ThoughtLeaders, writing at his blog
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