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November 16, 2012
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The Leaderboard 
  • How to teach your workers to be more upbeat
    Jason Selk taught mental toughness to the St. Louis Cardinals, and he argues that his successes show the importance of teaching your team members to be optimistic and upbeat about their potential. "Optimism isn't just an innate temperament trait -- it's also a skill that can be learned," he writes. SmartBrief/SmartBlog on Leadership (11/14) LinkedInFacebookTwitterGoogle+Email this Story
Do-it-yourself vs. Doing it right
A highly-engaged workforce drives results and employee engagement programs are key to success. But most companies still lack on-the-ground programs for employee engagement and alignment. Learn how to leverage time and resources with a social recognition program in the whitepaper "Do-it-yourself vs. Doing it right".
Sales Strategies 
  • The modern approach to sales leadership
    Sales managers tend to focus on making as many pitches as possible to keep pace with revenue targets, but this is an outdated way of thinking, writes Steve Reeves. "In some industries this neanderthal thinking still works. But not many, and not for long," he writes. Instead, companies have to learn about their customers and concentrate on providing value. Successful Sales Management blog (U.K.) (11/12) LinkedInFacebookTwitterGoogle+Email this Story
  • Keys for creating an informative sales-kickoff event
    On-demand video presentations can take your sales kickoff events to the next level, writes Marit Fratelli. "Since online videos can be accessed on-the-go via most mobile devices, they are a great way for reps to refresh their knowledge anytime, anywhere," she writes. Quiz your sales representatives to make sure they're learning from the kickoff event, she advises. B2C Marketing Insider (11/15) LinkedInFacebookTwitterGoogle+Email this Story
Daily Data Points 
  • Online sales, Thanksgiving openings extend Black Friday rush
    Retailers such as Wal-Mart, Target, Best Buy and Brookstone are making a concerted effort to lure Black Friday shoppers on two fronts -- those braving long lines at physical stores and those content to stay home and shop online. Last year, the online crowds accounted for almost 40% of the total $52.4 billion in Black Friday sales, according to the National Retail Federation, up from 23% in 2006. Sears is starting online sales Sunday and is following Target, Wal-Mart and others by opening its stores in the evening on Thanksgiving, with another round of sales kicking off early Friday morning. The Wall Street Journal (11/15) LinkedInFacebookTwitterGoogle+Email this Story
  • Report: Mobile payments will hit $1T in 5 years
    By 2017, worldwide purchases made via mobile devices will reach $1 trillion, according to IDC Financial Insights research. Financial institutions stand to benefit because most mobile payments will be made with traditional card products, IDC says. Adoption of the technology could take off more quickly if banks, merchants and telecom providers could agree on a standard payment model. (free registration) (11/15) LinkedInFacebookTwitterGoogle+Email this Story
  • Other News
On the Road 
  • "Premium economy" upgrades differ by airline
    In an effort to lure and pamper travelers, U.S. airlines are hopping on the "premium economy" bandwagon. Travelers should be aware of the differences in the plans offered by various airlines. This column compares the premium economy benefits offered by American, Delta, United and Virgin America. (11/14) LinkedInFacebookTwitterGoogle+Email this Story
App Update 
Featured Content 

Making Small Talk 
  • Why the last cannibals died laughing
    After participating in traditional cannibalistic feasts intended to speed deceased loved ones' souls on their journey to the afterlife, many Papua New Guineans were struck down by kuru -- a strange, fatal affliction in which, among other symptoms, sufferers burst into uncontrollable laughter. Kuru was successfully eliminated, along with ritual cannibalism, but researchers are still studying the disease in a bid to learn more about neurodegenerative disorders such as Alzheimer's and Parkinson's. The Global Mail (Australia) (11/13) LinkedInFacebookTwitterGoogle+Email this Story
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[S]ometimes organizations forget to focus on retaining accounts they have already acquired."
--Joshua Meeks, writing at the Sales Force Effectiveness Blog
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