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August 28, 2012
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All the news that's in the news about the airline industry

  Passenger Experience 
  • Airports take self-service route
    Several airlines are implementing self-service tools at airports. In Seattle and San Diego, Alaska Airlines introduced a self-tag baggage system, while American Airlines has launched kiosks in New York, Los Angeles and Chicago that direct travelers to self-tag luggage. According to airline IT provider SITA, 70% of passengers like the idea of self-boarding. The Wall Street Journal (8/27) LinkedInFacebookTwitterEmail this Story
  • New Orleans airport shuts as Tropical Storm Isaac nears
    Several airlines serving Louis Armstrong New Orleans International Airport decided to halt service in preparation for Tropical Storm Isaac, just hours before the hub shut down. "You've got airports and airlines that maybe in the past they've waited until the last second to cancel flights, but they're being very proactive this time," said Keith Gerr, a spokesman for FlightStats. Bloomberg Businessweek (8/28) LinkedInFacebookTwitterEmail this Story
  • FAA will reexamine rules on device usage aboard planes
    The Federal Aviation Administration has announced that it will form a study group that will review policies on in-flight usage of electronic devices. The six-month review could result in airlines being able to allow passengers to use their devices. "With so many different types of devices available, we recognize that this is an issue of consumer interest. Safety is our highest priority, and we must set appropriate standards as we help the industry consider when passengers can use the latest technologies safely during a flight," Transportation Secretary Ray LaHood said. The Hill/Transportation blog (8/27), Associated Press (8/27), The Wall Street Journal (8/27) LinkedInFacebookTwitterEmail this Story
  • Delta reduces SkyMiles credits for unpublished fares
    Delta Air Lines plans to reduce the number of frequent-flier miles earned for several categories of unpublished fares. The number of SkyMiles earned will be reduced for consolidator, cruise-package, group, student and tour-package fares. However, bookings through Delta Vacations will still earn full mileage credit, as will government, sports and negotiated corporate fares. (8/24) LinkedInFacebookTwitterEmail this Story
  • Other News
  Connectivity & Technology 
  • Wireless providers connect with customers
    Thales will install its AVA wireless solution for two airlines in the near future, while rival Panasonic Avionics is set to integrate its eXW wireless platform on Qantas planes. Lumexis, another wireless provider, offers its WiPAX platform, which the company is expected to discuss at APEX EXPO in September. APEX Editor's Blog (8/27) LinkedInFacebookTwitterEmail this Story
  • Virgin Australia is set to test in-flight Wi-Fi this fall
    Virgin Australia will test a new wireless in-flight entertainment system in October, and if all goes well, the technology will roll out on its entire fleet soon after. The airline says it will not take long to fit the fleet with the Lufthansa Systems' BoardConnect technology once the evaluation is complete. Business-class passengers will be able to use tablets free of charge. Australian Business Traveller (8/28) LinkedInFacebookTwitterEmail this Story
  • Other News
  Airlines & Aircraft 
  • Philippine Airlines places $7B order for 54 jets
    Philippine Airlines has ordered 44 small planes and 10 A330 jets in a $7 billion deal that will more than triple its fleet. The airline says it will acquire up to 100 aircraft over the next five to seven years. Reuters (8/28) LinkedInFacebookTwitterEmail this Story
  • China Eastern buys remaining stake in China United
    China Eastern Airlines has purchased a 20% stake in China United Airlines, which gives China Eastern 100% ownership in China United. The State-Owned Assets Supervision and Administration Commission in May required that China Aviation Supplies International Tendering give its 20% ownership stake to China Eastern Air Holding. Air Transport World (8/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Association News 
  • Register for awards ceremony at APEX 2012 EXPO
    Register to attend the highly anticipated awards gala at the APEX 2012 EXPO on 17 September in Long Beach, Calif., USA. The Passenger Choice Awards will recognize the best airlines in passenger experience based on consumer input. The Avion Awards will be given to airlines and vendors for technological advancements and commitment to passenger experience, and an APEX individual will be honored with The Lifetime Achievement Award for dedication and sustained support of the organization. The EXPO will be from 17-20 September, so register today here. LinkedInFacebookTwitterEmail this Story
  • Job Listing: Account Managers and Account Coordinators for AMP International
    AMP International has announced openings for account managers and account coordinators in Dubai, UAE and Irvine, Calif. USA. AMP International, a Post Modern Group company, seeks individuals with experience in content licensing, management or related technical operations support functions. The positions offer excellent opportunities with a growing company. Contact LinkedInFacebookTwitterEmail this Story
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It is better to fail in originality than to succeed in imitation."
--Herman Melville,
American writer and poet

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    Contact APEX
    Chris Peterson
    APEX Communications Specialist
    About APEX
    The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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