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February 8, 2013
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News for luxury hospitality professionals

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  The Concierge Desk 
  • Enthusiasm is called key to providing a memorable travel experience
    When interacting with customers, travel-industry professionals should project enthusiasm, courtesy and humor to put people at ease and win their trust, writes Peter Tarlow, president of Tourism & More. "Machines do ordinary transactions; people perform unique and memorable transactions. Always be real and let your customers know that serving others is not merely something that you do, it is something that you choose to do!" Tarlow writes. eHotelier.com (2/6) LinkedInFacebookTwitterEmail this Story
  • Hotels in Hawaii look to add upscale eateries
    Luxury hotels in Hawaii have launched some new restaurants that are getting buzz, this feature says. Grand Hyatt Kauai Resort and Spa features a three-course organic menu for children at its Tidepools restaurant, and Arancino is set to open this spring at the Kahala Hotel and Resort with a wood-burning pizza oven. TravelAge West (2/6) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • Luxury-hotel transaction costs waned in 4Q, report says
    According to a new Cornell Center for Real Estate and Finance study, the prices for large-scale hotel real estate transactions slowed in the fourth quarter last year. Construction costs for new luxury hotels are equal to the price tags on existing luxury hotels, the report says. An HVS report stated that Detroit, Chicago and Austin, Texas, are markets where hotel development is active. Hotel Management online (2/7) LinkedInFacebookTwitterEmail this Story
  • 66% of business travelers can book online, but only 33% do so
    A leading provider of IT solutions for the global tourism and travel industry has released a report that indicates two-thirds of business travelers now have the opportunity to book their travel through an online agent. However, the Business Travel Insights report created by Amadeus reveals that only about half that number take advantage of this option. Travel Daily UK (U.K.) (2/6) LinkedInFacebookTwitterEmail this Story
  • Column: Hoteliers must make websites engaging, functional
    Hoteliers need to consider what consumers are looking for when they visit a hotel's website, writes Carol Banks Setter, national director of insights and innovations at Band Digital. She says including photos that are too small to show details and not giving users a way to change a reservation are two mistakes a hotel can make on its website. Luxury Daily (2/8) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • Some markets set to thrive in sluggish EMEA hotel market
    Economic issues in Europe and political concerns in the Arab world are posing challenges for hotel development in some markets in Europe, the Middle East and Africa. Hotels in London, Paris, Berlin and Moscow are poised to do well in 2013, and demand will increase in Dubai, United Arab Emirates, this feature says. In Africa, hotel pipelines are expanding in Nigeria, and an oil boom in Ghana could boost performance for hotels in Accra. HotelsMag.com (free registration) (2/7) LinkedInFacebookTwitterEmail this Story
  International Update 
  • China's eateries feel the pinch of tighter bureaucratic belts
    Some 60% of China's high-end restaurants have reported cancellations, including one Beijing eatery that saw $1.6 million in dropped reservations, since the government adopted a new austerity plan for bureaucrats, according to a report from the China Cuisine Association. The stricter standards come as China tries to cut some of its $32 billion in annual food waste, 80% of which reportedly comes from business dinners and meals bought using public funds. The Wall Street Journal/China Real Time Report blog (2/7) LinkedInFacebookTwitterEmail this Story
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  • An intimate getaway at these 10 small hotels
    Travelers looking for a romantic getaway spot at a small hotel may want to check out these 10 picks, this writer says. Strawberry Hill in Jamaica has individual cottages, and Twin Farms in Vermont offers free-standing cabins with fireplaces and high-end perks. Forbes (2/7) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • The latest Luxury Hoteliers broadcast
    Read Barak Hirschowitz's letter to the LinkedIn group with current Luxury Hoteliers news. LinkedInFacebookTwitterEmail this Story
  • Bar manager for hotel in China
    A luxury brand hotel in Beijing is looking for a bar manager with a hospitality diploma, two years' international experience and excellent written and oral English skills. Learn more. LinkedInFacebookTwitterEmail this Story
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