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February 5, 2013
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Spa industry news

  Spa Spotlight 
  • Australian spa hits the sweet spot with sugaring
    Clients say the sugaring services offered at Debra Wren's Country Day Spa in Warwick, Australia, provide a hair-removal experience that's less painful and more effective than traditional wax. A sticky toffee-like mixture grabs the individual hairs and removes them with less heat and breakage than wax, says owner Debra Wren. Warwick Daily News (Australia) (2/5) LinkedInFacebookTwitterEmail this Story
Breath Pedi-Lounge
Allows client to remain in one chair during & after pedicure with three adjustable positions
Top size 27"x68", Camel vinyl — 1 1/2" foam & Wenge veneer, Adjustable head and two-piece foot cushions, Easy pedicure-bowl access (18.5" sold separately), Weight capacity 450 lbs. /chair weight 73 lbs.
Retail Price is $1,495.00. Visit
  Retail Rundown 
  • Study: Women look for brands that offer health benefits
    A new report shows that female consumers are most interested in brands that will help them achieve wellness and health, and two-thirds say they're motivated to buy brands that do that. The study, from Anthem Worldwide, also found that women actively search out brands that urge them on toward fitness and health goals. Skin Inc. magazine (2/2013) LinkedInFacebookTwitterEmail this Story
  • Raspberry oil a solution to sun-scorched skin?
    Cosmetics makers are taking a new interest in an oil derived from red raspberries, finding ways to incorporate its sun-protection and moisturizing capabilities in products. The oil has anti-inflammatory properties, strong levels of vitamins E and A, and omega fatty acids. (2/4) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  Business Best Practices 
  • 5 ways to help your employees get fit
    Spurring your employees to get fit can boost engagement and teamwork. To get started, try setting up a challenge board that directs them to complete tasks such as running a few laps or exercising at their desks. You could also encourage your team to enter a 5K together or volunteer as coaches for children's team sports. Intuit Small Business Blog (2/1) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Customer complaints often stem from poor communication
    Poor communication is often to blame when problems arise between businesses and their customers, writes BBB's Eleanor Katzele. "Even when the business can't do what the customer wants, just choosing to respond to their requests can often de-escalate the issue," she writes. Citing an article by John Heckers, she adds that you can improve your communication skills by listening carefully to other people and avoiding the use of jargon. The Spokesman-Review (Spokane, Wash.) (free content) (2/3) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  • Banks ease credit for some types of loans, Fed says
    U.S. banks are narrowing profit margins and loosening auto-loan requirements to bring in more business, the Federal Reserve says. Consumer demand for car loans is up compared with October, but home-mortgage applications are flat. Banks told the Fed that they aren't significantly relaxing credit standards for business loans or commercial real estate loans. USA Today (2/4) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Sen. Harkin: Workers deserve paid sick leave
    American companies and employees both would benefit from the Healthy Families Act, a law that would require businesses to offer paid sick leave, writes Sen. Tom Harkin, D-Iowa, chairman of the Committee on Health, Education, Labor and Pensions. The measure would let employees earn one hour of paid sick time for every 30 hours they work, up to 7 days of time. "Workers' rights should matter to everyone, but they matter even more when you consider that your next turkey sandwich might be served with a side of the flu," he writes. Politico (Washington, D.C.) (2/4) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Share your expertise with the spa industry
    Professional Development Sessions at the ISPA Conference & Expo provide attendees with valuable takeaways that can be immediately implemented for success. If you are a spa industry leader with knowledge that will benefit your peers, apply to be a speaker at the 2013 ISPA Conference & Expo, which will take place Oct. 21 to 23 at Mandalay Bay Resort & Casino. The deadline to apply is Feb. 20. Additional Conference & Expo speaking opportunities will be coming soon. LinkedInFacebookTwitterEmail this Story
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Failure changes for the better, success for the worse."
--Seneca the Younger,
Roman philosopher, statesman and playwright

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