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January 30, 2013
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News for luxury hospitality professionals

  • UNWTO: Emerging markets are driving global tourism growth
    International tourist arrivals reached 1.035 billion in 2012, rising 4% from the previous year, the UNWTO World Tourism Barometer shows. Tourism growth in emerging countries was 4.1% during 2012, overtaking advanced economies, which grew 3.6%. The group predicts growth of 3% to 4% in international tourist arrivals this year. TravelPulse (1/29) LinkedInFacebookTwitterEmail this Story
5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  The Concierge Desk 
  • Putting on the Ritz: The $1,000 caviar-diamond facial
    What does $1,000 buy you? At the La Prairie spa at the Ritz-Carlton on Central Park South in New York, it gets you a trip into high luxury, with a caviar-and-crushed-diamond facial that also includes hand and foot massage and steam-machine treatment. One reviewer said the results left her able to skip makeup for a week. York (1/29) LinkedInFacebookTwitterEmail this Story
  • Smaller portions raise margin challenges
    Some 71% of attendees surveyed at this year's BITAC Food & Beverage East say they are seeing a shift toward smaller portion sizes, a trend that means hotels may have to find ways to make up revenue from reduced plates. Some companies, such as Joie de Vivre, are responding by working to up-sell customers on starters and dessert. Executive Chef James Cottrell of the San Diego Marriott Marquis & Marina seeks to improve margins by focusing menu offerings on vegetables. Hotel Interactive (1/29) LinkedInFacebookTwitterEmail this Story
  • Personalized service drives Four Seasons Spa in Beijing
    The Spa at Four Seasons Hotel Beijing combines traditional Chinese medicine and customized treatments using top French skincare brand Biologique Recherche for a highly personal experience that is unique to the city. The goal of the spa is to reflect the same attention to detail that the hotel gives guests and to create a place "where they know they are receiving a service tailored exclusively for them," said spa director Fay Sirisopa. Luxury Travel Magazine online (1/29) LinkedInFacebookTwitterEmail this Story
  • Other News
SHRM Exec Study: Impact of Absence
Read the compelling results of this 2014 survey conducted by SHRM and Kronos® that demonstrate how a clearly defined strategy to monitor and manage absence, with proper training and automation, can help control costs associated with absences and improve your bottom line. Click here to learn more.

  Hospitality Trends and Technology 
  • Conventions industry showing signs of a rebound
    Improving attendance numbers and new investments in convention facilities seem to indicate that the conventions and trade-show industry has bounced back from the recession, this feature says. "Despite Sandy, despite the fiscal cliff, we saw attendance at conventions getting stronger last year," said AH&LA President and CEO Joe McInerney. Hotel Management online (1/29) LinkedInFacebookTwitterEmail this Story
  • Comcast announces new products geared to hoteliers
    Comcast announced a new integrated Internet, Ethernet, video and voice-product suite for the hospitality industry that will allow hotels to put high-speed Internet and up to 60 HD channels in each room. Comcast Business Hospitality will also offer tech support as part of the product and two modems to allow hotels to separate guest and office connections. The suite will be available anywhere in the Comcast service area. Hotel Management online (1/30) LinkedInFacebookTwitterEmail this Story
  • Other News
Whitepaper: SDN: How do you get there from here?
Are the growing data needs of mobile, cloud, big data and social threatening today's enterprise networks? Scalable processes, a phased integration approach and the appetite to optimize over time are key components of a modern network. It's how agile organizations prepare for the data needs of tomorrow.
Explore the whitepaper to start down the path toward SDN.

  International Update 
  • Construction of Baha Mar resort in Bahamas is one-third complete
    The $3.5 billion Baha Mar resort project in the Bahamas is on track to open in December 2014, said Baha Mar Ltd. Senior Vice President Robert Sands. The casino-hotel will include 1,000 rooms and three other properties with 1,200 rooms total that will open in spring 2015. The complex will eventually total 3,450 rooms including previously existing properties and the largest gaming facility in the Caribbean at 100,000 square feet. Travel Weekly (1/29) LinkedInFacebookTwitterEmail this Story
  • Other News
  Luxury Hoteliers News 
  • French fine dining restaurant seeks manager -– Abu Dhabi
    A luxury brand hotel in Abu Dhabi is looking for a restaurant manager for its French fine dining restaurant. This is a single status position with single accommodation and full benefits. Read more. LinkedInFacebookTwitterEmail this Story
  • Tourism restoration proposed for Italy
    Italy is set to become a popular travel destination once more as Prime Minister Mario Monti's government plans to reveal new initiatives that will encourage tourism. They aim to draw visitors to the south of Italy with a project on the scale of Disneyland. Read more. LinkedInFacebookTwitterEmail this Story
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