Software company turns to the cloud to rebound from financial crisis | Using a Twitter contest to promote your brand | An employee bonus plan that moves the company forward
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March 18, 2013
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Software company turns to the cloud to rebound from financial crisis
Replicon, a software company founded by husband-and-wife team Raj Narayanaswamy and Lakshmi Raj, experienced a drop in revenue after the financial crisis hit a few years ago. They got their business back on track by opening an office in the U.S. and converting their cloud-based time-tracking product into software-as-a-service that could be used by large and small companies alike. The company rebounded and reached $27 million in revenue in 2012. The Globe and Mail (Toronto) (tiered subscription model) (3/15)
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5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

MarketingSponsored By
How to get started with social media advertising
Pay-per-click advertising has become increasingly expensive, which has made social media ads an attractive alternative, writes Christopher Null. He provides a detailed guide for advertising on Facebook, LinkedIn, Twitter and StumbleUpon. PCWorld (3/14)
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Using a Twitter contest to promote your brand
If you decide to run a contest on Twitter to promote your business, you should offer a prize that will appeal to members of your target audience, Ted Prodromou writes. Offering a large cash prize might not be ideal because doing so might attract participants who are not interested in your company. Track the success of your contest and publicize the results on social media, he recommends. Entrepreneur online (3/15)
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Building Workplace Trust 2015
Interaction Associates' 6th annual research study tracking trust on the job, Building Workplace Trust, is out, and more than half of employees surveyed give their organizations low marks for trust and leadership. Yet this year's findings again point to how high trust leads to better outcomes and financial results — and even boosts innovation.

ManagementSponsored By
An employee bonus plan that moves the company forward
Tying a vending company's employee bonus plan to overall company performance helped workers communicate and work together more effectively, writes Josh Patrick, founder and principal at Stage 2 Planning Partners. The company's initial bonus plan left employees working at cross purposes and often feeling frustrated about the arbitrary nature of the bonuses they received. The New York Times (tiered subscription model)/You're the Boss blog (3/14)
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Whitepaper: SDN: How do you get there from here?
Are the growing data needs of mobile, cloud, big data and social threatening today's enterprise networks? Scalable processes, a phased integration approach and the appetite to optimize over time are key components of a modern network. It's how agile organizations prepare for the data needs of tomorrow.
Explore the whitepaper to start down the path toward SDN.

Money
Getting your customers to pay on time
You can increase the odds that your business will be paid in a timely fashion by sending out invoices promptly. Make sure your invoices are easy for your customers to understand and be aware of the length of average payment cycles in your industry. Call customers if they fail to pay on time and use a pleasant but authoritative tone of voice. Entrepreneur online (3/15)
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Tips & Tools
Why small businesses should use CRM software
Customer relationship management tools can provide several benefits for small businesses, and reasonably priced solutions are available, according to this article. CRM tools can allow small companies to connect customer purchase histories with marketing campaigns, monitor buying patterns and other key metrics, and keep all employees in the loop about sales, supply and other activities. SCORE Small Business Success Blog (3/15)
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Just for Fun
Stu Larkin is still on the road, selling bronzed baby shoes
Stu Larkin lives the old-school life of a traveling salesman -- selling bronzed baby shoes, combat boots and other objects -- and has now been profiled in a short film. "Even though I'm a professional, I've been doing this for 30 years, I make a living at this, I've made a great living at this, every single day I go out I have butterflies in my stomach until I get that first order," he says. The Atlantic online (3/12)
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SmartQuote
One of the changes we made when we went from an individual to a group bonus plan was to start teaching our people about the company's finances."
-- Josh Patrick, founder and principal at Stage 2 Planning Partners, writing at The New York Times.
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