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February 20, 2013
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News for emergency communications and response professionals

  Making the Call 
  • Officials say university-based PSAP may cause delays
    Officials in Princeton, N.J., are concerned landline calls to Princeton University's 9-1-1 system may delay emergency response times because dispatchers decide whether to alert the town's fire or police units or allow the university to handle the situation itself. Princeton is among a number of colleges and universities with a public safety answering point system, and officials say the school plans to keep it but is open to making improvements. NJ.com (Hackensack, N.J.)/Times of Trenton (2/18) LinkedInFacebookTwitterEmail this Story
  • Boston gets ready for dispatch system upgrade
    The city of Boston is about to begin training emergency response personnel to use a new computer-aided dispatch system, a big technology upgrade that has been in the planning stages for five years. Officials say one of the easier changes that was needed to implement the system has been moving control of 9-1-1 dispatching from the police department to a new agency that will manage it for police, fire and EMS. Urgent Communications (2/14) LinkedInFacebookTwitterEmail this Story
  • Other News
  Policy Pulse 
  • Report urges major consolidation of Mass. dispatch centers
    Massachusetts municipalities could save millions of dollars through widespread consolidation of services, including 9-1-1 dispatch operations, according to the New England Public Policy Center at the Federal Reserve Bank of Boston. Lt. Gov. Tim Murray said there are 265 emergency dispatch centers in Massachusetts, more than 10 times the number in Maryland, and policy center director and vice president Yolanda Kodrzycki said cutting the number of centers to 14 would reduce operating costs by 60%. The Patriot Ledger (Quincy, Mass.) (2/17) LinkedInFacebookTwitterEmail this Story
  • FirstNet moves to establish regional test sites
    FirstNet named seven regional test sites that will ride on the 700 MHz spectrum block as the first step toward creating a national, interoperable emergency responder network. The First Responder Network Authority's board approved a resolution that would back the regions that won grants in 2010 under the Broadband Technology Opportunities Program, which the government partially rescinded last year. GovTech.com (2/12) LinkedInFacebookTwitterEmail this Story
  • Other News
  Innovation Insights 
  • Team pitches winning plan for emergency QR codes
    The team "In Case of Emergency" had the winning idea at Startup Weekend Health Philadelphia, proposing that QR codes be loaded onto phones or cards so first responders could scan them to access medical data about a nonresponsive victim. The product would be pitched to health insurers. Code Amber Alertag already has an emergency QR code system but it is marketed to individuals. MedCityNews.com (2/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  NENA News 
  • Webinar - Survive & Thrive, Part 1: STRESS! Exposing The X Factor in "Difficult Employee" Situations
    Thursday, Feb. 21 at 1 p.m. Eastern time.

    What percentage of your time and effort as a 9-1-1 leader is spent trying to resolve problems with "difficult employees"? And what role does poorly managed stress play in unacceptable behavior and performance? Maybe too much! That's why disciplinary measures alone are often ineffective. Join 9-1-1 mental health expert Jim Marshall as he reveals a fascinating picture of how stress affects attitude and performance in the PSAP. Getting equipped with his science-based insights may be your best first step toward improving performance, morale, and boosting retention. Learn more and register today! LinkedInFacebookTwitterEmail this Story

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  SmartQuote 
We must travel in the direction of our fear."
--John Berryman,
American poet and scholar


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