Reading this on a mobile device? Try our optimized mobile version here:

January 3, 2013News for hotel and lodging professionals

  Front Desk 
  • Lodging brand leaders share their 2013 outlook for the industry
    The year ahead will pose several challenges for the hotel industry, including controlling distribution and monitoring brand image on social review sites, a number of hotel-brand executives say. However, opportunities such as improving technology and stronger hotel performance put the industry in a better position for growth in 2013. "An obvious opportunity is to grow the number of international travelers into this country. Growing international business is a win-win proposition because with this strategy you grow the size of the pie and drive better occupancy and rates for all brands," said David Kong, president and CEO of Best Western International. (1/2) LinkedInFacebookTwitterEmail this Story
  Business Update 
  • Summit completes acquisition deals for 4 hotels
    Summit Hotel Properties announced that it has closed on four hotel purchases. The newly acquired properties are a 92-room Courtyard by Marriott hotel in Missoula, Mont.; a 138-room Hampton Inn & Suites in Tampa, Fla.; a 122-room Hyatt Place in Long Island, N.Y. and a 178-room Residence Inn by Marriott in Salt Lake City. The total purchase price for all four hotels amounts to $79.45 million. American City Business Journals/Austin, Texas (1/2) LinkedInFacebookTwitterEmail this Story
  • Other News
  Market Trends 
  • Dual-branding offers a win-win scenario for hotel developers
    More hotel chains are using dual-branding new projects to take advantage of the cost savings that the concept offers, this feature says. "It allows the owner to not only save on construction and operational costs from combining services such as the pool or housekeeping department, but it also gives them an opportunity to appeal to a wider array of potential clientele," said Glenn Haussman, editor-in-chief of Hotel Interactive. USA Today (1/2) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Technology 
  • How social intelligence will influence marketing in 2013
    Social intelligence will continue to influence companies' marketing, customer-feedback and performance-evaluation practices in the years ahead, predicts social intelligence company newBrandAnalytics. Companies are also expected to capitalize on the ability of social intelligence to provide real-time data on competitors' performance and improve on their own operations based on the information. "We predict that more than one-third of businesses adding products or menu items will be inspired by their competition's online customer feedback," said newBrandAnalytics CEO Kristin Muhlner. (free registration) (1/2) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: New year's resolutions to usher in a strong 2013
    Hoteliers can start the year right with new year's resolutions aimed at improving operations, customer service and revenue, writes Jim Hartigan of Orgwide Services. Hartigan advises managers to personally inspect facilities and operations at each stage of the guest experience to find room for improvement. "Watch, learn, and ask questions ... then, if you see an unacceptable guest experience occurring -- intervene and take care of things. ... [U]se the situation as a learning experience for the staff and involve them in solving guest service complaints," Hartigan writes. (1/3) LinkedInFacebookTwitterEmail this Story
  Government Affairs 
  • Averted "fiscal cliff" could mean growth for hotel industry
    The passing of a measure that prevents the U.S. economy from going over a "fiscal cliff" of tax increases and spending cuts will allow the lodging industry to maintain its steady pace of growth, observers say. PKF Hospitality Research forecasts that Congress' actions will result in a 6% rise in revenue per available room in 2013. Hotel Management online (1/2) LinkedInFacebookTwitterEmail this Story
  AH&LA News 
  • Lodging CEOs talk diversity‚Ä®
    The industry's top CEOs emphasize the business case for promoting and pursuing diversity, highlighting its importance to their workforce, guests and vendors. View the video and other resources to help drive new business. LinkedInFacebookTwitterEmail this Story
  • Statistics detail industry at large
    The AH&LA Data Center, powered by Smith Travel Research, gives you access to the most comprehensive hospitality research, spanning national and state hotel statistics. There are valuable reports for hoteliers and hospitality suppliers, AH&LA property and corporate members get generous discounts on reports to optimize their operational strategy, and allied members get free reports to generate leads. LinkedInFacebookTwitterEmail this Story
Learn more about AH&LA ->Home  |  Join AH&LA  |  Educational Institute  |  Foundation

Well done is better than well said."
--Benjamin Franklin,
American inventor and statesman

LinkedInFacebookTwitterEmail this Story

Subscriber Tools
Print friendly format | Web version | Search past news | Archive | Privacy policy

Account Director:  Candace Donlin (202) 407-7861
A powerful website for SmartBrief readers including:
 Recent AH&LA SmartBrief Issues:   Lead Editor:  Katie Parks
Mailing Address:
SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004
© 1999-2013 SmartBrief, Inc.® Legal Information