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December 10, 2012

  Top Story 
5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  Industry Tracker 
  • Taubman outlines evolution of outlet center positioning
    Taubman Prestige Outlets Development Director Nicolas Schultz says outlet centers are evolving in terms of location and market positioning. It was originally thought these outlets needed to be way out in the middle of nowhere, he said. "Over time, retailers started to get more specific with what they offer at the outlets and started to make sure it’s branded differently than what they offer in traditional stores." (12/8) Email this Story
  • Philadelphia-area retail center trades for $13.5M
    The Towne Crossing retail center in Burlington Township, in the Philadelphia area, has sold for $13.5 million. Hampshire Real Estate Cos. is the seller. The 91,500-square-foot retail center includes such tenants as Dick's Sporting Goods, OfficeMax, TGI Friday's, International House of Pancakes, Burger King, Sleepy’s and AT&T Wireless. (12/9) Email this Story
  • Other News

Progressive Convenience Store Gains Compliance with a Flexible Solution for Both Sides of the House.
Learn how this chain improved payroll accuracy, got greater workforce visibility, controlled weekly labor costs, delivered employee self-service, and automated ACA compliance. Read the Case Study.

  Retail News 
  • Mobile apps hold promise for stores
    Smartphones are improving the in-store shopping experience for consumers, who increasingly use the devices to compare prices, and a growing number of merchants and mobile applications are coming together to make it even better, industry experts say. "Some of these retailers have done a great job of integrating their in-store experience with their mobile experience," said Executive Director Vicki Cantrell. Mashable (12/5) Email this Story
Transformational Journeys: Modern Business Planning
Harvard Business Review explores why CFO's and their finance organizations must adapt to the changing landscape of their markets and how big data, organizational collaboration, and new cloud-based planning and analysis technologies are driving successful change.
Click here to access the report.

  Hot Topics 

Top five news stories selected by ICSC SmartBrief readers in the past week.

  • Results based on number of times each story was clicked by readers.
  Business Best Practices 
  • 6 ways to create the career you want in 2013
    To get a better idea of where you need to go with your career in 2013, review your successes and your failures during the past year, Chrissy Scivicque writes. Then, "[c]reate a clear picture of what you want your life and career to look like at this time next year," she writes. "Keep it reasonable, but stretch yourself to really go for what you want." U.S. News & World Report/On Careers blog (12/6) Email this Story
How SDN Makes Campus Networks Better
When should agencies adopt SDN? IDC reports that SDN provides immediate benefits for government campus networks, including modernized IT infrastructures that are more agile, cost-effective, and collaborative.
Read this new IDC paper to learn more.

  Policy Watch 
  • Editorial: Close the Internet sales tax loophole
    In an editorial, Christine Gregoire and Sally Jewell call for Congress to close the Internet retail sales tax loophole. "Local retailers -- who create jobs for our families, friends and neighbors -- have long been required to collect and remit state sales taxes," they write. "By contrast, online vendors that operate from out of state are under no such requirement, even though the taxes are still owed by the consumer in the 45 states that collect sales taxes." The loophole diverts $23 billion from state and local treasuries every year, they say. The Wall Street Journal (12/9) Email this Story
The ROI of Privacy with TRUSTe Solutions
Investment in a Data Privacy Management Platform can deliver significant, positive financial returns for corporate bottom lines. The "Total Economic Impact (TEI) of TRUSTe" Study explains how Forrester Analysts calculated a 151% ROI for TRUSTe customers. Download the study now.

While conscience is our friend, all is at peace; however, once it is offended, farewell to a tranquil mind."
--Lady Mary Wortley Montagu,
British writer and aristocrat

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