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March 19, 2013
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News for community association managers

  In the News 
  • Condo residents get cable buried after months of filing complaints
    Members of the homeowners association of the Raven Brook Condominium Complex in Knoxville, Tenn., had to complain to their cable provider, Comcast, for months before exposed cables were buried, posing a risk for members who didn't want to be held liable if someone tripped and fell. "I think they have hooked up someone's cable, didn't take the time to get their subcontractor to bury it and they've just left it," board member Pat Carson said. WATE-TV (Knoxville, Tenn.) (3/11) Email this Story
 
  • Surge in condo's insurance rates angers residents
    Residents at the Lady Alexander condo complex in Marathon, Fla., are appealing to politicians to re-examine their insurance fees after they were given notice their rates would increase about 1,300% in 2013. "If I have to pay to cover the insurance increase, plus the fees to maintain the condo, I'd be forced out of the state. People who've gotten loans on their property, they're bound by law to insure their property. Now you've got more of these foreclosures. The ramifications are terrible," resident Sonney Forrest said. KeysNet.com (Marathon, Fla.) (3/13) Email this Story
  • Other News
  Leadership Strategies and Organizational Management 
  • Phrases that will please your customers
    There are certain phrases your staff should use to put your customers' minds at ease. This article includes 10 examples, which include "I can solve that problem," "I will take responsibility" and "I will keep you updated." Entrepreneur online (3/14) Email this Story
  • Other News
  Ethics and Professional Conduct 
  • Do your policies indicate a lack of trust in your employees?
    Many companies implement policies that suggest that they don't trust their employees, Liz Ryan writes. For example, they might require their workers to provide proof when they say they are sick or when they have had a death in the family. "If we value talent, we'll start dismantling the lumbering Godzilla of controls and policies that hampers creativity in virtually every organization, and we'll start trusting ourselves to hire people we trust," she writes. Bloomberg Businessweek/The Management Blog (3/12) Email this Story
  SmartQuote 
You may have to fight a battle more than once to win it."
--Margaret Thatcher,
British prime minister


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Contact NBC-CAM
National Board of Certification for Community Association Managers (NBC-CAM)
6402 Arlington Boulevard, Suite 510
Falls Church, Virginia 22042
Phone: 866.779.CMCA (2622)
Fax: 800.845.4394
info@nbccam.org
www.nbccam.org
 
About NBC-CAM
The National Board of Certification for Community Association Managers (NBC-CAM) is a 17-year-old independent board that sets the standards for community association managers worldwide. The board administers the Certified Manager of Community Associations® (CMCA) examination, a rigorous, three-hour test that measures managers’ knowledge of community management best practices. Passing the CMCA examination and maintaining the standards of the CMCA certification is proof that a manager is a knowledgeable, ethical and professional. CMCA-certified managers have the skills to safeguard the assets of homeowners’ associations, giving homeowners peace of mind and protecting home values.

The CMCA credential is accredited by the National Commission for Certifying Agencies (NCCA) which means it complies with NCCA’s stringent international standards for a professional certification program. NCCA accreditation provides independent validation that the CMCA program meets or exceeds twenty-one standards concerning various aspects of the certification program including its purpose, structure, governance, psychometric foundation, policies and procedures. Accreditation validates the integrity of the CMCA program and is a mark of quality.

For more information, go to www.nbccam.org
 
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