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October 5, 2012News for hotel and lodging professionals

  Front Desk 
  • Top hotel players discuss role of technology in industry's future
    The opening general session of the 18th annual Lodging Conference in Phoenix this week saw several top hotel executives sharing their views on vital industry issues, such as the continued lack of lending in the market and an expected shift toward self check-in. The executives discussed the industry's largely unprofitable relationship with online travel agencies, the need to advance mobile reservations technology and mounting costs of distribution. "It is impossible for a hotel operator to get his hands around social/mobile media ... The brands will have to step up in that regard," said David Kong, president and CEO of Best Western International. (10/4) LinkedInFacebookTwitterEmail this Story
15 Ways To Fix Your Proposal Process
A guide for hotels & venues to fix your property's proposal process and win over modern event strategists. Find out what planners' biggest gripes are with the proposal process, and help your sales team adapt with actionable tips, backed by data.
  Business Update 
  • MIG Real Estate eyes acquisitions in Southeastern, Western U.S.
    MIG Real Estate plans to accelerate its acquisitions pace in the U.S. and is looking at potential deals in the Western and Southeastern U.S. markets, company founder and CEO Greg Merage says. The company recently purchased three properties in Tampa, Fla., bringing its total supply to 960 rooms. MIG also has three potential acquisitions in the works, Merage says. (10/3) LinkedInFacebookTwitterEmail this Story
  • Other News
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  Market Trends 
  • Luxury hotels keep up with healthy eating trend
    According to a TripAdvisor survey, 29% of travelers say they always or often gain weight during a vacation. As such, many are looking for healthy food options while they're out of town. A Physicians Committee for Responsible Medicine survey found that 83% of 15 major U.S. airports had at least one vegetarian item on menus, up from 57% a decade ago; and hotel companies such as Marriott and Ritz-Carlton are taking steps to offer healthier food choices. USA TODAY (10/3) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Technology 
  • Security researchers refine hacking tool on Onity room locks
    The recent exposure of a security flaw in widely used hotel-room locks developed by Onity has led many hackers to refine the tool used in order to fit it into inconspicuous materials, such as an aluminum wallet and an iPhone case, this feature says. A group of hackers have produced a device that managed to fit the original design of the hacking tool into a dry-erase marker. Forbes (10/2) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: In the hotel industry, loyalty is golden
    According to data from Opinion Research Corp., 90% of people who love a company will stay loyal to it, while only 30% who like a company will give it more business. Loyalty goes beyond flashing a card; hotels must work hard to forge a strong connection with guests to drive repeat business, this column says. (10/3) LinkedInFacebookTwitterEmail this Story
  • Motel 6, Studio 6 CEO unveils development plans under new owner
    Blackstone Group's planned global expansion for its newly acquired Motel 6 and Studio 6 brands will begin in Mexico, said Jim Amorosia, president and CEO of Motel 6 and Studio 6. The first Motel 6 hotel in Mexico is scheduled to open in late 2013. Blackstone is also looking to complete an upgrade project on Motel 6 and Studio 6 properties to convert them to the Phoenix room design. "Over the next five years, the entire system will be completed," Amorosia said. (10/4) LinkedInFacebookTwitterEmail this Story
  • Caesars unveils $180 million renovation plans for Bill's Gamblin' Hall
    Caesars Entertainment is looking to refurbish hotel rooms and the casino at Bill's Gamblin' Hall & Saloon in Las Vegas. The $180 million renovation also calls for the construction of a rooftop pool deck and a nightclub. Caesars Chairman Gary Loveman told analysts and investors Tuesday that the company was expanding and improving its properties in key markets to boost available financial resources. "We need to find new channels which require us to spend much less capital," Loveman said. Las Vegas Review-Journal (10/4) LinkedInFacebookTwitterEmail this Story
  • Other News
  AH&LA News 
  • PCI compliance 101
    Credit card standards have changed, and if you don't change your policies, you could be putting your guests' private information at risk and incurring millions of dollars in damages. In response, AH&LA's Technology Committee created a thorough manual, The PCI Compliance Process for Hotels, making this complicated matter easy to understand and implement. Funded by the Foundation, AH&LA members can download their free copy. LinkedInFacebookTwitterEmail this Story
  • Distribution Channel Analysis: A Guide for Hotels
    This special report, released by AH&LA and STR and published by the HSMAI Foundation, discusses the effects of channel mix on profitability and what the industry can expect in the future. It's based on interviews with hundreds of industry executives and data from more than 25,000 hotels and 100 brands. You'll gain insight for determining your optimal channel mix. LinkedInFacebookTwitterEmail this Story
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The lure of the distant and the difficult is deceptive. The great opportunity is where you are."
--John Burroughs,
American naturalist and essayist

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