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February 27, 2013
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News for emergency communications and response professionals

  Making the Call 
  • Dispatcher medical training unifies call responses, officials say
    One benefit of a new Massachusetts law requiring 9-1-1 dispatchers to have emergency medical training is that it leads to standard responses for people calling about conditions such as chest pain, childbirth or difficulty breathing, according to state officials. Kelley Gammell, a Leominster Police Department training coordinator and dispatcher, says trained dispatchers have a guidebook to use when assisting callers so they can give instructions for interventions such as the Heimlich maneuver or using an epinephrine pen. Sentinel & Enterprise (Fitchburg, Mass.) (2/25) LinkedInFacebookTwitterEmail this Story
  • AHA calls for targeted CPR training, standardized instructions
    An American Heart Association scientific statement recommends cities focus CPR education on neighborhoods that have high levels of out-of-hospital cardiac arrests and low levels of bystander-initiated resuscitation. The report also calls for a program that gives 9-1-1 operators standardized CPR instructions to use to help bystanders assist victims. HealthDay News (2/25) LinkedInFacebookTwitterEmail this Story
Online Learning in 911 National Survey Results Revealed
78% of emergency communicators will attend an online class this year. In the first survey of its kind, PowerPhone looked at responses from 1200 dispatchers and supervisors. Key findings include top trends, best (and worst) practices, and future training strategies. Download this free white paper with full survey results from the experts in eLearning.
  Policy Pulse 
  • R.I. city manager offers storm praise, recommendations
    East Providence, R.I., City Manager Peter Graczykowski says the recent blizzard showed the city should use a reverse 9-1-1 call system to improve communications between government agencies and citizens. He said the city's Public Works and Emergency Management departments performed well during the storm, which buried the city in 18 inches of snow. Providence, R.I. (2/24) LinkedInFacebookTwitterEmail this Story
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  Innovation Insights 
  • Omaha, Neb., firefighters add mobile computer to their arsenal
    Omaha, Neb., firefighters are using a mobile computer that provides better 9-1-1 call information and reduces radio traffic en route to a scene. The computer provides directions, helps manage responses by multiple engine companies and tracks firefighters inside a burning building. “If you don't quite hear the dispatch then you can look here and see the companies that are going with you and it will also tell you who the caller was, where it came from," Battalion Chief Tony Lang said. WOWT-TV (Omaha, Neb.) (2/24) LinkedInFacebookTwitterEmail this Story
  • Other News
If you want to truly understand something, try to change it."
--Kurt Lewin,
German-American psychologist

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