| Spa industry news |  |
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- Nival Salon in Maryland offers Bvlgari experience
The Bvlgari Experience is now available at Nival Salon and Spa in Chevy Chase, Md. The spa offers facials and massages using Bvlgari beauty products. They also offer a blow dry that features a scalp massage. Even better? A Bvlgari store is just two doors down. Guest of a Guest
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- Las Vegas spas offer everything from ice cream to dolphins
Facials, massages, an ice cream pedicure and a chance to relax with dolphins are just some of the treatments offered at Las Vegas Spas. Qua Baths & Spa offers an oxygenating facial and Reliquary Spa's Drum Stick treatment will get you back in rhythm. Canyon Ranch SpaClub offers a pedicure with an ice cream that fizzles and revives feet. The Spa at The Mirage offers yoga with a view of Siegfried & Roy's Secret Garden and Dolphin Habitat. Lights Vegas Action blog (Las Vegas)
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| Retail Rundown | | |
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| Hospitality Trends | | |
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| Business Best Practices | | |
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- Motivate top skin-care talent by setting goals and giving praise
To keep top skin-care employees motivated, implement a performance based culture in your business, writes Brad Remillard. Goals give professionals ways to measure their progress and give them something to strive for. Also, give staff a chance to take classes and add skills and don't forget to praise them and let them know they're appreciated. Skin Inc. magazine
(1/2013)
| Customer Service | | |
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- Develop relationships with clients to keep them coming
Live chats and quick Facebook or Twitter responses can give customers a real-time response to their concerns and improve customer service, writes Dan Roche. Sending thank you notes and inviting select customers out for coffee or an event can also foster a relationship with clients. "Plus, the more memorable you become to your client, the less likely they are to entertain the idea of working with one of your competitors," Roche concludes. MediaPost Communications
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| ISPA Info | | |
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Benefits that Balance -- Retail Management for Spas
There is an art and a science to spa retail success. The Retail Management for Spas textbook and course can help spa industry professionals take their retail space to the next level. By purchasing the textbook and completing the course, spa professionals can hone their retail knowledge on purchasing, inventory management, evaluating financial performance, effective selling, visual merchandising and more. For additional information on the Retail Management for Spas textbook and course, visit experienceispa.com.
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