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March 1, 2013
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Spa industry news

  Spa Spotlight 
  • Pa. spa offers lunch-hour face update
    A spa in Harmar, Pa., has launched a new lunchtime service that allows clients to get Botox and other wrinkle-reducing treatments in the middle of the workday. The Pampered Peacock medical spa offers 10-minute Botox sessions along with Juvederm gel injections. (2/28) LinkedInFacebookTwitterEmail this Story
  • Calif. spa owner simplifies services
    Pure Spa, located in Oroville, Calif., is bucking the trend of creating detailed spa treatment menus and instead offering a single, one-price facial and massage. "Instead of clients having to come in and pick something off a menu, they put themselves in our hands," says owner Madeline Kingsbury, adding that the facial and massage can be customized based on the client's needs that day. Skin Inc. magazine (2/2013) LinkedInFacebookTwitterEmail this Story
  Retail Rundown 
  • Hairstyles channel Audrey, Grace and Twiggy
    Short hair's going retro with new looks this season that are reminiscent of Hollywood heroines and runway royalty of yesteryear. Other looks imitate the deep side part sported by Bette Davis or the flippy waves of Sofia Loren. (2/28) LinkedInFacebookTwitterEmail this Story
  • Long story: Extension sales growing annually
    The international market in human hair is growing 40% a year, as the demand for hair extensions increases and salons are offering them at lower prices. It's raising concern in some quarters as little is known about how or whether women in some countries are being paid for their hair. The Columbus Dispatch (Ohio) (2/28) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  • Some hotels want guests to come "home," stay awhile
    Hotel suites may look a lot more like home, as hotels are designing them to be more comfortable with features to accommodate longer stays. Best Western is breaking into the suite segment, as other chains offer extended-stay options as well. "The rooms allow the guest to completely unpack and set up shop no matter how long you're going to be there," said Loren Nalewanski, vice president and global brand manager for TownePlace Suites by Marriott. "[It] makes it easy for business to happen even though they might not be at their workplace." (2/27) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • Don't grow too fast, and other business mistakes to avoid
    It's tempting to expand your business as quickly as possible, but careless growth can cause problems, writes Jan Fletcher. "Invite a seasoned entrepreneur to give you feedback (and perhaps a reality check) on your expansion plans," she recommends. Among other common pitfalls for business owners are insulting competitors and bragging too much. Intuit Small Business Blog (2/28) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • How to make irate customers smile
    Customers who are irked over a long wait, a high price or a service that didn't perform as expected can be won over with the right tactics, writes Jay Shorr, founder of The Best Medical Business Solutions. Shorr suggests pre-scheduling the waiting client's next appointment, discounting a service to appease the client with sticker shock and thanking the client who is unhappy with the service for his or her feedback. Skin Inc. magazine (2/2013) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Gen Y, boomers will dominate 5-generation office
    As kids born in 2001 and later grow up and get jobs, they will help create a five-generation workplace, where employees' birth years span 1922 to 2013. Dominating the new multi-age workplace will be baby boomers, who will make up 26.4% of employees, and Generation Y -- those born between 1981 and 2000 -- who will make up 27.7%. Blogging4Jobs (2/28) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Don't miss exclusive content
    The March/April edition of digital Pulse is here and you don't want to miss all of the exclusive content. The latest issue includes advice from the "godmother of spa" Deborah Szekely on promoting the spirit of volunteerism, an interactive quiz to test your knowledge about how to deliver top-notch spa service and more! LinkedInFacebookTwitterEmail this Story
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