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January 22, 2013
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Spa industry news

  Spa Spotlight 
  • Pelican Hill spa boosts resort's success
    The Resort at Pelican Hill in Newport Beach, Calif., has been named one of the world's top resorts by a range of reviewers and publications, and its spa is a key part of that success. The Spa at Pelican Hill offers a gym, expansive hot tub rooms, massage, fitness classes and seasonally changing treatments. JustLuxe (1/21) LinkedInFacebookTwitterEmail this Story
  • 10 top U.K. spas for a new year's health boost
    From the U.K.'s The Berkeley Hotel Spa, where guests can launch a new year's fitness routine with gym classes, swimming and sauna treatments, to ESPA Life at Corinthia Hotel, where sleep pods offer post-massage rest, a range of U.K. spas are offering a boost to wellness in the new year. This list reviews 10 top spas across the U.K. The Independent (London) (1/21) LinkedInFacebookTwitterEmail this Story
  Retail Rundown 
  • Denmark haircut price rule riles stylists
    Denmark has ruled that in the interest of gender parity, salons can't charge differently for cutting men's and women's hair, but a group of stylists is fighting back. "It takes, quite simply, longer time with women," Connie Mikkelsen, chairwoman of the Danish organization for independent hairdressers and cosmeticians, said this week. Reuters (1/21) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  Business Best Practices 
  • Dealing with a troublesome worker
    Managers who struggle with problem employees need to first acknowledge that something is wrong and stop ignoring the behavior, says executive coaching writer Lisa Swan. After that, the next step is to create a plan for improved performance, document everything that takes place, and decide whether the problem worker can stay or needs to go. B2C Marketing Insider (1/21) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Is it time to break up with your worst customers?
    Some customers may seem like more trouble than they're worth, but business writer Jeannie Walters says there are ways to first try to convert those clients into loyal, satisfied individuals. Sift through customer service representative complaints to see if the problem client's gripes are justified, communicate about policies up front and try putting yourself in the place of the customer, she suggests. B2C Marketing Insider (1/20) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Control your stress with these powerful techniques
    Learning to meditate, cutting back on caffeine and becoming "rationally optimistic" can help reduce stress, Cece Suwal writes. "[O]nce you fully recognize that everything in your life ultimately happens for your own growth, progress, and development -- so you can achieve your goals and dreams -- your perception works in your favor," she writes. Lifehack.org (1/21) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
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  SmartQuote 
It ain't what they call you, it's what you answer to."
--W.C. Fields,
American comedian, actor and writer


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