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June 20, 2012
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All the news that's in the news about the airline industry

  Passenger Experience 
  • ANA to Boeing: Make electronic dimmable windows darker
    All Nippon Airways, the first airline to offer commercial flights on Boeing's new 787 Dreamliner, is asking the manufacturer to make the aircraft's electronically dimmable windows darker. It says that passengers need an adequately dark cabin to sleep, particularly on long-haul flights. To solve the problem on the Dreamliners already in its fleet, ANA is looking to install pull-down blinds, this feature say. Reuters (6/20) LinkedInFacebookTwitterEmail this Story
  • Sound-proof family areas, capsule bunks top passengers' dream list
    Skyscanner recently polled U.K. passengers about desired amenities on their dream aircraft. Sound-proof family areas and capsule-style bunks topped the list, requested by 18% and 20% of respondents, respectively. Other dream amenities included anti-kick seats, massaging chairs, free iPads, showers, transparent floors and ceilings, a cinema, a singles' area and a cocktail bar. Skyscanner's Mary Porter says that while some perks, such as beds, showers and cocktail bars, are already available in some first-class cabins, Skyscanner is not aware of any airlines with plans to include any of these amenities in their economy-class cabins. Airport-World.com (6/19) LinkedInFacebookTwitterEmail this Story
  • PreCheck expands to Boston's Logan airport
    The Transportation Security Administration is launching its PreCheck program this week at Boston's Logan International Airport. The program allows pre-screened travelers to pass through security checkpoints without removing their shoes or belts. The TSA estimates that once the program is in place across the U.S., up to 70% of travelers could use it. The Boston Globe (tiered subscription model) (6/19) LinkedInFacebookTwitterEmail this Story
  • Seeking savings, Air France may consider selling stake in Servair
    Analysts say that Air France is considering selling its stake in Servair, the world's third-largest in-flight caterer. While Air France has said in the past that all areas of cost savings will be considered, it offered no comment on the rumored sale. The airline is looking to identify 2 billion euros in annual savings by the end of the month, and has said that in doing so, there will be "no taboos." Bloomberg Businessweek (6/19) LinkedInFacebookTwitterEmail this Story
  • Other News
  Connectivity & Technology 
  • Inflight Productions focuses on clients' content, software needs
    Roberts Hunter, CEO of content-service provider Inflight Productions, tells this blog that the biggest challenge facing the airline passenger industry is "providing a value-added experience" despite industrywide financial constraints. One of the keys to meeting this challenge, he says, is engaging customers with their in-flight entertainment offerings and cultivating a relationship with the customer. Inflight Productions also seeks to rise above the competition by providing "the industry with one group to meet their content, software and solution needs under the same roof." APEX Editor's Blog (6/19) LinkedInFacebookTwitterEmail this Story
  • SITA conference identifies IT "game-changers" for industry
    Airlines and airports will have to develop innovative information technologies to best process and serve the growing passenger population, says Paul Coby, chairman of SITA. By 2020, 7.5 billion passengers are predicted to move through airports around the world, about 2.5 to 3 billion more people than today. Coby says the industry should focus on making the most of social media, the collection of passenger and airline data, and innovations in mobile and location-based technologies. SITA co-hosts the SITA/Airline Business Air Transport IT Summit in Brussels on Friday and Saturday. FlightGlobal.com (U.K.) (6/19) LinkedInFacebookTwitterEmail this Story
  Airlines & Aircraft 
  • British Airways' London-to N.Y. premium service is restructured
    British Airways has restructured its daily business-class-only service between London City Airport and New York's John F. Kennedy International Airport into a standalone entity. The move has forced the carrier to suspend a joint marketing deal with alliance partner American Airlines, and U.S. regulators say the airlines must drop a code share until "a standard safety review is completed," this feature says. British Airways didn't explain the reason behind the change, bit hinted that it may be connected to a potential shift in the ownership of the premium flight service, this feature says. The Wall Street Journal/Dow Jones Newswires (6/19) LinkedInFacebookTwitterEmail this Story
  • Column: Delta Air Lines focuses on customers
    Columnist A. I. Houriani praises Delta Air Lines for trying to improve the customer experience. "Delta Air Lines realized something much more quickly than its competitors had: Customer experience is always key," writes Houriani. "It's true that customers are extremely price sensitive to airfares, but it's also true that they love on-flight entertainment, especially for frequent fliers who practically live in planes." Seeking Alpha (6/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  Association News 
  • Job Listing: IFEC Program Manager - North American Airline
    A North American airline seeks an energetic and professional individual for a program manager to handle IFEC projects. Candidate must have strong organizational, analytical, technical, financial, interpersonal and communication skills. Identifies scope for customer facing technology projects, determines project priorities and ensures requirements are met. Send your résumé to airlineus@gmail.com. LinkedInFacebookTwitterEmail this Story
  • APEX 2012 EXPO countdown: Top reasons to attend
    Join us at the APEX 2012 EXPO in Long Beach, Calif., USA, Sept. 17 to 20! Each week, you will hear from industry experts as to why they're attending the EXPO. Reason #9: The Passenger Choice Awards…and the Gala! "The Passenger Choice Awards Gala is festive, fun, informative and celebratory. Having been fortunate enough to win in past years, I can say that the combination of being recognized by passengers in front of an audience of industry peers is not only exciting for us personally, but is great for business! We continue to proudly promote our Passenger Choice Awards in our promotional materials. Maybe this year will be your year to win!" Alfy Veretto, Manager, IFE Content/Partnerships, Virgin America, Board Member & Membership Co-Chair, APEX. To register for the APEX EXPO, please visit here. For more information, visit www.apex.aero. LinkedInFacebookTwitterEmail this Story
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  SmartQuote 
Any supervisor worth his salt would rather deal with people who attempt too much than with those who try too little."
--Lee Iacocca,
American businessman


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    Contact APEX
    Ron Gumucio
    APEX communications specialist
    rgumucio@kellencompany.com
    +1.212.297.2113
     
    About APEX
    The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit www.apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

     
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