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November 28, 2012
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Problem. Solved. 
  • How conflict can help your business
    Conflict among individuals is a natural part of doing business, but many people prefer to avoid arguments instead of attempting to deal with disagreements head on, Margaret Heffernan writes. "The big problem with conflict isn't the conflict itself but the fear and anger it invokes when left unresolved," writes Heffernan, who notes training can help people to deal with disputes. Inc. online/Serial CEO blog (free registration) (11/26) LinkedInFacebookTwitterGoogle+Email this Story
  • The positive power of a few bad reviews
    Many small-business owners live in fear of negative online reviews, Lisa Barone writes. The truth is bad reviews can help SMBs to tighten up their operations and a smattering of negative write-ups can make your other more-glowing reviews seem more credible. "A few bad reviews won’t kill your business," Barone promises. Small Business Trends (11/27) LinkedInFacebookTwitterGoogle+Email this Story
  • Want loyal workers? Don't show them the money
    Cash bonuses are a lousy way to keep employees loyal, says psychologist Edward Deci. Monetary rewards often feel like a form of coercion, so companies get better results simply by empowering and respecting their workers. "Unless you're extremely careful with how you use rewards, you get people who are just working for the money," Deci explains. Entrepreneur online/The Daily Dose blog (11/26) LinkedInFacebookTwitterGoogle+Email this Story
  • How to lower your 2012 tax bill
    It might be smart from a tax-planning perspective to create a retirement plan and consider distributing dividends before the end of the year, according to Craig Castanos, who has a firm that provides financial advice. Also, you should know you might be able to get a tax credit if you hire a veteran in 2012. Intuit Small Business Blog (11/27) LinkedInFacebookTwitterGoogle+Email this Story
Tips & Tools 
  • Use strategy, not price, to close big deals
    The key to closing big deals without competing on price is to find a way to support your customers' strategic goals, according to an excerpt from the book "How to Close a Deal Like Warren Buffett." You can accomplish this by putting yourself in your customers' shoes and figuring out what sorts of fears and threats they are dealing with. Inc. online/Explosive Growth blog (free registration) (11/27) LinkedInFacebookTwitterGoogle+Email this Story
  • How to enhance your online privacy
    If there's one lesson to take away from the David Petraeus-Paula Broadwell incident -- aside from the risk that comes with having an affair -- it's that your online activities might not be as private as you would like. However, you can help to protect your privacy by using virtual private network software such as Anonymizer, Dave Johnson writes. CBS MoneyWatch (11/26) LinkedInFacebookTwitterGoogle+Email this Story
  • Why business users should consider Windows 8
    Many companies might be reluctant to switch to Windows 8, but the new operating system provides some useful features for business users, Kenneth Butler writes. Windows 8 provides stronger malware protection and it also offers a better system for handling wireless connections, he notes. (11/26) LinkedInFacebookTwitterGoogle+Email this Story
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Just for Fun 
Consumers can tell a lot about a business by how they respond to criticism."
--Lisa Barone, vice president of strategy at Overit, writing at Small Business Trends
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 John Jantsch, Editor at Large
John Jantsch is author of "Duct Tape Marketing: The World's Most Practical Small Business Marketing Guide" and "The Referral Engine: Teaching Your Business to Market Itself." John is a marketing and digital technology coach and creator of the Duct Tape Marketing small-business marketing system.

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