| News for hotel and lodging professionals | March 7, 2013 |
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| Guest Experiences |  |  |
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- Column: 10 elements of top-notch guest service
Developing a hotel atmosphere that exudes warmth, efficiency and value in its amenities and staff is key to securing guest loyalty, Alan Campbell writes. "The best advice that is true and to the point is this: 'If you don't take care of your customers, somebody else will,' " Campbell writes. eHotelier.com
(2/22)     
- Hotel gyms are so last year
Hotels are going beyond their on-site fitness centers to offer outdoor classes and in-room fitness programs. Fairmont Sonoma Mission Inn & Spa in California lets guests take part in bike tours to local wineries. For those looking to stay indoors yet skip the gym, Hilton lets guests book a yoga room with extra space for poses. Reuters
(2/25)
- Hotel rec rooms are all the rage in digital age
Hotels are going back to traditional recreation rooms to tear guests away from playing games on digital devices -- and some are ditching separate rooms to house the fun. The Pod 39 hotel in New York added two pingpong tables next to a bar in the lobby where guests can enjoy snacks, while other hotels are sticking to rooms packed with coin-operated games, board games and billiards. USA Today/Hotel Check-in blog
(2/28)
 | Build Guest Loyalty and Gain Repeat Visitors with Access to WSJ.com
WSJ.com via an easy link on your property's website enables you to provide your guests
With updated around the clock news. Or you can provide your guests redemption code cards upon
check-in to give them the added benefit of accessing WSJ Digital Plus both on and off premises.
View the WSJ.com video and get started today. |
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| Hospitality Technology | | |
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- 4 hotel technology trends to watch in 2013
Technology trends for U.S. hotels in 2013 include high-speed Internet, booking online, interactive reception and eco-friendly policies. Starting in the lobby, hotel guests will be able to see services offered by hotels through touch screens and tablets. Tourism Review
(3/4)
- Hyatt Regency Chicago upgrade focuses on tech offerings
The Hyatt Regency Chicago is nearing completion of a $168 million renovation project that seeks to introduce technological innovations aimed at enhancing the guest's stay. When the property reveals the upgrades in April, guests will be able the check in through strategically placed kiosks in the lobby or with the help of iPad-equipped "lobby ambassadors." The lobby will also be equipped with 106 plasma TV displays that aid in navigating the property. Hotel Management online
(3/5)
- Technology drives advancement in hotel service
More hoteliers are turning to technology to provide their guests with superior comfort and a greater level of customization over their hotel stay, this feature says. At the Fairmont Beijing Hotel, for instance, guests can choose room settings that fit their desired environment. Wireless sensors in each room also enable automatic energy-management procedures such as reducing temperature if the room is unoccupied. China Daily (Beijing)
(3/2)
 | Better get The Journal.
A better news source with mobile and digital capabilities can make a lasting impression. If you're looking for a way to improve what your guests take away from your property — better get The Journal.
Click here to offer your guests the news source they want. |
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| Market Trends | | |
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- Hoteliers can't ignore Gen Y
Hotels are appealing to millennials with modern amenities, new spaces to socialize and of course, plenty of plugs for technology. "Their world is so interconnected, they learn about new destinations and want to go sooner than we ever did as baby boomers ... Global travel today is second nature, especially to these American consumers," notes Milton Pedraza, CEO of the Luxury Institute. Hotel Interactive
(3/5)
- Mixed-use developments boost focus on hotel rooms
Mixed-use developments are changing to an increased emphasis on hotel properties and a more limited focus on residential units, this feature says. Ritz-Carlton last year opened a new property in Puerto Rico with 115 hotel rooms and 13 condos that immediately sold out. "The projects include residential, but in a much more rational way in that they are really hotel projects that have residential components rather than the reverse of that," said Ritz-Carlton executive Timothy J. Grisius. HotelNewsNow.com
(3/4)
- Hotels go local for Earth, economy
Hotels are going for more locally sourced products, but not only as a way to promote sustainability -- economics are a factor, too. Hotels are also pushing for quicker renovation times in order to minimize hotel downtime, which has led many of them and their contractors to source local items that cost less to produce and ship. Travel Weekly
(3/5)
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- Tuesday, March 05, 2013
- Monday, March 04, 2013
- Friday, March 01, 2013
- Thursday, February 28, 2013
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