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News for hotel and lodging professionals | March 7, 2013

  • Special Report, Part 2: The Hotel Guest Experience
    The hotel guest experience can make visitors return again and again to a specific property. Besides the constant priority of excellent customer service, hotels can add amenities to enhance the guest experience and increase brand loyalty.

    Family-friendly hotels can add amenities such as in-room Wii or Xbox players and other entertainment options for children. Other amenities that appeal to families traveling together include refrigerators and stoves to make family meals easier. Rather than going out to restaurants for three meals a day with the whole family, guests can relax while preparing simple meals for their children. Read more here from USA Today.

    Part 1 of this special report appeared in your inbox on Tuesday, March 5.

    If you don't receive the AH&LA SmartBrief on a daily basis, we urge you to sign up for our timely e-newsletter. The AH&LA SmartBrief delivers the industry news you need to know directly to your inbox -- for FREE.

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  Guest Experiences 
  • Column: 10 elements of top-notch guest service
    Developing a hotel atmosphere that exudes warmth, efficiency and value in its amenities and staff is key to securing guest loyalty, Alan Campbell writes. "The best advice that is true and to the point is this: 'If you don't take care of your customers, somebody else will,' " Campbell writes. (2/22) LinkedInFacebookTwitterEmail this Story
  • Hotel gyms are so last year
    Hotels are going beyond their on-site fitness centers to offer outdoor classes and in-room fitness programs. Fairmont Sonoma Mission Inn & Spa in California lets guests take part in bike tours to local wineries. For those looking to stay indoors yet skip the gym, Hilton lets guests book a yoga room with extra space for poses. Reuters (2/25) LinkedInFacebookTwitterEmail this Story
  • Hotel rec rooms are all the rage in digital age
    Hotels are going back to traditional recreation rooms to tear guests away from playing games on digital devices -- and some are ditching separate rooms to house the fun. The Pod 39 hotel in New York added two pingpong tables next to a bar in the lobby where guests can enjoy snacks, while other hotels are sticking to rooms packed with coin-operated games, board games and billiards. USA Today/Hotel Check-in blog (2/28) LinkedInFacebookTwitterEmail this Story
Build Guest Loyalty and Gain Repeat Visitors with Access to via an easy link on your property's website enables you to provide your guests With updated around the clock news. Or you can provide your guests redemption code cards upon check-in to give them the added benefit of accessing WSJ Digital Plus both on and off premises. View the video and get started today.
  Hospitality Technology 
  • 4 hotel technology trends to watch in 2013
    Technology trends for U.S. hotels in 2013 include high-speed Internet, booking online, interactive reception and eco-friendly policies. Starting in the lobby, hotel guests will be able to see services offered by hotels through touch screens and tablets. Tourism Review (3/4) LinkedInFacebookTwitterEmail this Story
  • Hyatt Regency Chicago upgrade focuses on tech offerings
    The Hyatt Regency Chicago is nearing completion of a $168 million renovation project that seeks to introduce technological innovations aimed at enhancing the guest's stay. When the property reveals the upgrades in April, guests will be able the check in through strategically placed kiosks in the lobby or with the help of iPad-equipped "lobby ambassadors." The lobby will also be equipped with 106 plasma TV displays that aid in navigating the property. Hotel Management online (3/5) LinkedInFacebookTwitterEmail this Story
  • Technology drives advancement in hotel service
    More hoteliers are turning to technology to provide their guests with superior comfort and a greater level of customization over their hotel stay, this feature says. At the Fairmont Beijing Hotel, for instance, guests can choose room settings that fit their desired environment. Wireless sensors in each room also enable automatic energy-management procedures such as reducing temperature if the room is unoccupied. China Daily (Beijing) (3/2) LinkedInFacebookTwitterEmail this Story
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  Market Trends 
  • Hoteliers can't ignore Gen Y
    Hotels are appealing to millennials with modern amenities, new spaces to socialize and of course, plenty of plugs for technology. "Their world is so interconnected, they learn about new destinations and want to go sooner than we ever did as baby boomers ... Global travel today is second nature, especially to these American consumers," notes Milton Pedraza, CEO of the Luxury Institute. Hotel Interactive (3/5) LinkedInFacebookTwitterEmail this Story
  • Mixed-use developments boost focus on hotel rooms
    Mixed-use developments are changing to an increased emphasis on hotel properties and a more limited focus on residential units, this feature says. Ritz-Carlton last year opened a new property in Puerto Rico with 115 hotel rooms and 13 condos that immediately sold out. "The projects include residential, but in a much more rational way in that they are really hotel projects that have residential components rather than the reverse of that," said Ritz-Carlton executive Timothy J. Grisius. (3/4) LinkedInFacebookTwitterEmail this Story
  • Hotels go local for Earth, economy
    Hotels are going for more locally sourced products, but not only as a way to promote sustainability -- economics are a factor, too. Hotels are also pushing for quicker renovation times in order to minimize hotel downtime, which has led many of them and their contractors to source local items that cost less to produce and ship. Travel Weekly (3/5) LinkedInFacebookTwitterEmail this Story

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