ACI names top airports around the globe | Study: Best customer service is on Alaska, Southwest | Your airport experience goes mobile in the UK
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March 19, 2013
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ACI names top airports around the globe
Indianapolis International Airport earned the top spot in the Airports Council International's Airport Service Quality Awards. The airport has been in the top three ever since it was No. 1 in 2010. Other winners include Abu Dhabi International Airport, Cape Town International Airport, Sheremetyevo International Airport, Cancun Airport and Incheon International Airport. Forbes (3/13)
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Study: Best customer service is on Alaska, Southwest
A new Temkin Group study indicated that Alaska Airlines and Southwest Airlines offer the best customer experience. At the bottom of the list of nine airlines were American Airlines at No. 8 and US Airways at No. 9. The Dallas Morning News (free content)/Airline Biz blog (3/14)
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The Smarter Traveler
Delta starts corporate traveler recognition program
Delta Air Lines started a pilot "check-in recognition program" last month for 31 corporate clients. The program includes companies such as IBM and GE, whose travelers see a tailored message when they check in at a kiosk, at or through Delta's iPad application. Delta is expected to announce additional benefits this year. Beat (3/15)
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Your airport experience goes mobile in the UK
Human Recognition Systems created biometric technology to identify fliers at the parking barrier, and then notify them of travel details via a mobile application. The app offers other details depending on where the traveler is inside the airport. HRS will implement the technology at several UK airports; it was successfully piloted at Gatwick Airport. (U.K.) (3/14)
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Refuel and Refresh
Qantas could build lounge in Perth terminal
Perth Airport may soon have a Qantas business lounge, when the airline moves to the T3 terminal next year. "I think it's likely we'll end up with some club offering in T3 and I suspect you might see a couple of steps there as well as we start liberating more space," said Lyell Strambi, CEO of Qantas Domestic. Australian Business Traveller (3/15)
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Emirates to drop first-class section on some A380s
Emirates will keep the upper deck bar on its Airbus A380s, but it will not include a first-class section on some of its jets. "The current configuration sees first class and business class on the upper deck, with the entire lower deck given over to economy," this feature says. Existing jets with first-class seating will still serve markets where demand for the seats exists. Australian Business Traveller (3/17)
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Travel Pulse
How do you feel about biometric technology being used to improve your airport experience? 
VoteI'm on board
VoteI'd have to try it myself to be sure
VoteSounds too much like Big Brother to me
The devil loves nothing better than the intolerance of reformers."
-- James Russell Lowell,
American poet
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