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November 27, 2012
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All the news that's in the news about the airline industry

  Passenger Experience 
  • New Thai Airways president eyes cultural details
    The new president of Thai Airways believes that infusing the country's culture into the passenger experience is the best way for the carrier to thrive. In addition to crew members who perfect the "Thai smile," the airline may look at the menu, services and crew uniforms as ways to stand out. "I don't care what Thai's ranking will be. During my term, I want it to be one of the most popular airlines, to be the airline that represents Thailand and the airline that is the best ambassador for Thailand," said Sorajak Kasemsuvan. Asia News Network/The Nation (11/26) LinkedInFacebookTwitterEmail this Story
  • N.J. airport is healthful eaters' best bet, physicians group says
    The Physicians Committee for Responsible Medicine ranked airports with the healthiest food options and found that Newark Liberty International Airport in New Jersey is No. 1. McCarran International Airport in Las Vegas came in second, and Detroit Metropolitan Wayne County Airport was third. Seventy-six percent of eateries at 18 of the busiest U.S. airports have "at least one low-fat, cholesterol-free, vegetarian meal" on the menu, this feature says, citing the report. (11/26) LinkedInFacebookTwitterEmail this Story
  • Other News
  Connectivity & Technology 
  • Delta rewards fans who check in and share location on Facebook
    Delta Air Lines will give customers 80 SkyMiles "if they share their location at a Delta terminal or gate area" with friends via Facebook, this feature says. The carrier is using TripAnomaly to facilitate the program, which requires fliers to sign in at the TripAnomaly site and then share details via Facebook. (11/26) LinkedInFacebookTwitterEmail this Story
  • Other News
  Airlines & Aircraft 
  • Delta will cut service out of Memphis, Tenn., airport
    Delta Air Lines will decrease the number of its flights at Memphis International Airport in Tennessee starting in January. The carrier's nonstop service to Jacksonville, Fla., and Birmingham, Ala., will end, and the airline will fly less frequently to destinations including Nashville and Knoxville, Tenn.; Little Rock, Ark.; and Raleigh-Durham, N.C. The Commercial Appeal (Memphis, Tenn.) (free registration) (11/26) LinkedInFacebookTwitterEmail this Story
  • Emirates would like 3-level jets -- if only they existed
    The 26 A380 jets in Emirates airline's fleet isn't enough -- if given the option, the carrier says it would be interested in a triple-decker jet that seats 500 to 800 passengers. "It is always difficult to get slots in any international airport today.... The only way to fill your need is to operate that kind of aircraft," said Adel Ahmad Al Redha, executive vice president of engineering and operation. Business Insider (11/26) LinkedInFacebookTwitterEmail this Story
  • Other News
  Association News 
  • Job posting: General manager for marketing product management at Middle Eastern Airline
    A major Middle East-based airline with an international network operation seeks a general manager for marketing product management. The position will be based in Jeddah, Saudi Arabia. The candidate will be responsible for the following: designing and developing policies, processes and procedures; establishing a strategy for marketing and product management; managing day-to-day operations for ground products, on-board products and preparations, and customer experience surveys; and preparing budget proposals and relevant reports for implementation. The ideal candidate will have earned no less than a bachelor's degree in marketing or business administration and will have at least 12 years of related experience, of which at least six must be airline-related. To apply, please e-mail personal credentials. LinkedInFacebookTwitterEmail this Story
  • Job posting: Aviation technical sales manager at Inmarsat
    Inmarsat is recruiting for a key external-facing individual within the London-based Aviation team responsible for ensuring customers, partners and prospects have access to technical support and expertise to promote and grow Enterprise Aviation sales and to support solutions and business development initiatives at the Inmarsat partner and customer level. Apply here. LinkedInFacebookTwitterEmail this Story
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Every path hath a puddle."
--George Herbert,
Welsh-British poet, orator and priest

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    Contact APEX
    Chris Peterson
    APEX Communications Specialist
    About APEX
    The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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