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| Best Business Practices
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- Make sure your sales process does what it's supposed to
A solid sales process is essential to generating great performance, writes David Brock. He advises measuring the effectiveness of a sales process and using those data to optimize the process. A well-developed sales process should result in improved win rates, a concise and efficient sales cycle and profitability, and should connect with the customer's buying process. B2C Marketing Insider
(12/19)
- 4 tips for productive networking
You should focus on building relationships with people when you attend networking events rather than on selling your products or services, writes Ivan Misner, founder and chairman of BNI. Networking "works best when you're striving to make connections that lead to professional contacts." Also, diversity is a key ingredient in forming a successful network, he writes. Fox Business Small Business Center
(12/18)
| Industry Insight
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| Market Trends
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- Uninsured prefer human help over a website when seeking coverage
Uninsured Americans are wary of using the Internet to shop for insurance, saying they would prefer in-person guidance on the process, according to research conducted by the nonprofit Enroll America. With full implementation of the Affordable Care Act on the horizon, Enroll America is working to educate people about how to obtain coverage under the law. The organization is gathering information in focus groups and a national survey, finding many uninsured who stand to gain coverage have little understanding of how the law affects them. The New York Times (tiered subscription model)
(12/19)
- Voluntary products continue to gain prominence, research shows
Interest in voluntary products continues to grow, with 77% of companies that employ 10 or more workers offering one or more voluntary products, according to Eastbridge Consulting Group research. That's an increase of 11 percentage points over 2009. "While the largest increase in employers adding voluntary for the first time occurred in the small employer market, it is still the market with the lowest overall penetration," said Eastbridge vice president Bonnie Brazzell. BenefitsPro.com
(12/19)
- States struggle to handle rising cost of Medicaid care
Ten states are over budget on Medicaid and other public health initiative spending, compared with six at this time a year ago, according to the National Conference of State Legislatures. The recession added more people to Medicaid rolls, but spending is up even in Maine, where caseloads have declined. Reuters
(12/18)
| Health Insurance Plan Company News
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| Vendor Company News
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| AHIP News
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AHIP’s Dual Eligibles Summit, March 12 in D.C.
How can we improve care, coverage and cost for the Dual Eligible population? Attend AHIP’s Dual Eligibles Summit, March 12, in Washington D.C., to hear thought leaders share their ideas on this important topic. More information on this new meeting will be available shortly. Register today.
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Find your learning path to greater knowledge
AHIP’s online courses are enhanced and new courses are added regularly so that you have the most current and comprehensive education available in the health insurance industry. If you’re considering taking a course but don’t know where to begin, consider an AHIP Learning Path – training in a sequence that will help you reach a higher level of expertise.
| SmartQuote
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 | No man for any considerable period can wear one face to himself and another to the multitude, without finally getting bewildered as to which may be the true."
--Nathaniel Hawthorne, American author

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| AHIP Solutions Team |
Managing Editor, Online Publishing:
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AHIP Agents and Brokers SmartBrief Issues:
- Wednesday, December 19, 2012
- Tuesday, December 18, 2012
- Monday, December 17, 2012
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- Thursday, December 13, 2012
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