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November 1, 2012
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News for the retail banking industry

  Top Story 
  The CFPB Today 
  • CFPB may seek more fines and refunds, AmEx says
    American Express may pay more in penalties and refunds than the nearly $113 million it agreed in a settlement with the Consumer Financial Protection Bureau to pay over violations about late fees and debt-collection policies. According to regulatory filings, AmEx says ongoing discussions with regulators could result in more action. It's possible issues stem from add-on credit card products, which have been the source of increasing CFPB scrutiny. Jones Newswires (10/31) LinkedInFacebookTwitterEmail this Story
  Retail Banking Roundup 
  • Banks step up to help with storm-relief efforts
    In the wake of superstorm Sandy, banks including Wells Fargo and Bank of America are donating hundreds of thousands of dollars to relief efforts. Banks also are allowing customers to contribute to the American Red Cross through ATMs. Boston Herald (10/31) LinkedInFacebookTwitterEmail this Story
  Emerging Channels 
  • How much can smartphone cameras be used in banking?
    While smartphones are increasingly being used for mobile check deposits and other banking functions, there are limitations to the technology, experts say. For example, technology to quickly process complex documents such as credit products isn't yet developed and still requires the bank to process and analyze customer data, says Bob Meara, a senior analyst at Celent. (free registration) (10/31) LinkedInFacebookTwitterEmail this Story
  Industry News 
  • Uncertainty is depressing commercial business, banks say
    Huntington Bancshares, Fifth Third Bancorp and KeyCorp are among Ohio banks that are awaiting a resolution to the election and the "fiscal cliff" to stanch a slowdown in commercial business. Christopher Gorman, president of KeyCorp's corporate bank, said, "I think the fiscal cliff, the election -- I think all these things play into it. ... I do think there is a fair amount of hesitancy out there in the marketplace [and] in the business community." SNL Financial (free content) (10/29) LinkedInFacebookTwitterEmail this Story
  • Commentary: How banks can be gender diversity leaders
    Women only hold 12 of the 82 executive-team positions at the six largest U.S. banks, and one way to get more women in the C-suite is to get them on bank boards, Barbara A. Rehm writes. "[I]magine the benefits if the financial services industry decided to set and achieve voluntary diversity goals? Imagine if the industry announced it would try and seat women or minorities in at least a third of all directors' seats over the next few years?" she writes. (free registration) (10/31) LinkedInFacebookTwitterEmail this Story
  Career Development 
  • CIA officers share method for spotting liars
    Repeating a question, being too specific with an answer or touching the face often can signal someone is lying, former CIA officers say in a new book, "Spy the Lie." They say their method for spotting deception was proven effective in the field, and watching for certain verbal and nonverbal cues can help anyone spot untruths. The Fast Track (10/30) LinkedInFacebookTwitterEmail this Story
  CBA Connect 
  • CBA Executive Roundtables
    CBA's 4th Annual Executive Roundtable will be held in Washington, D.C., Nov. 14-15.

    These meetings are a benefit available exclusively to CBA Members. This year's roundtable meeting will include an in-depth discussion of the implications of the presidential and congressional elections.

    The event is booking up quickly. Please contact Liz Terry,, for more information. LinkedInFacebookTwitterEmail this Story
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Nature does not equally distribute energy. Some people are born old and tired while others are going strong at 70."
--Dorothy Thompson,
American journalist and radio broadcaster

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