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| Best Business Practices
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- How to improve customer service and satisfaction
The client experience plays a central role in maintaining loyalty, writes Allacyn Griffin-May. Show your customers how much you value them by focusing on communication before, during and after a sale and by responding to problems immediately. Small, unexpected acts of appreciation such as a handwritten thank-you or birthday card and discounts on other products or services can make a business stand out, according to Griffin-May, who also advises focusing on what you're good at, simplifying every possible step of the purchasing process and establishing an online community. B2C Marketing Insider
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- The benefits of cloud-based CRM
Cloud-based CRM systems are better than on-premise solutions in several ways, writes Paul Anderson. For example, using a cloud-based service may allow for a quicker installation and let your company save on upfront costs. The cost advantages of software-as-a-service CRM "have made it the primary choice for small and medium size companies (SMEs) that have limited budget for IT," Anderson notes. B2C Marketing Insider
(12/26)
| Industry Insight
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- IRS draft clarifies family health coverage rules for employers
In new rules proposed by the IRS, the federal government clarified on Monday that employers are required to offer health insurance coverage to full-time employees and their dependents. The administration says that dependents are employees' children below the age of 26 and do not include spouses. Despite being required to offer family coverage, employers are not required to make it affordable and will not be penalized if employees cannot afford the coverage. The New York Times (tiered subscription model)
(12/31)
| Market Trends
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- EBRI: CDHP enrollees show more cost-conscious behaviors
Data from the Employee Benefit Research Institute suggest people enrolled in consumer-directed health plans display more cost-conscious behaviors than traditional health plan beneficiaries. CDHP members are more likely to conduct additional research on health care costs and quality, and they are more likely to participate in wellness programs and engage in healthy behaviors such as exercise and not smoking. Healthcare Finance News
(12/31)
| Health Insurance Plan Company News
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| Vendor Company News
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| AHIP News
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ICD-10 and 5010 Mandate—A Technology View
AHIP offers a mobile-friendly course that provides a basic understanding of ICD-10 code sets, ICD-9 to ICD-10 conversions, and coding diagnoses and inpatient hospital procedures. The first of several courses focused on providing IT professionals with health care knowledge, this course leads the student toward earning the new Information Technology Professional (ITP) designation. For details, visit our website.
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AHIP’s immunization compendia highlights health plan strategies
Immunization Innovations is AHIP’s online compendia of pioneering programs and leading best practices for measuring and improving immunization rates. Complete with outreach tools, educational resources, and marketing materials, AHIP’s “Immunization Innovations” and infographic highlights promising models that health plans around the country have used to improve immunization rates in all populations.
| SmartQuote
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 | Birds sing after a storm; why shouldn't people feel as free to delight in whatever remains to them."
--Rose Kennedy,
American philanthropist
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| AHIP Solutions Team |
Managing Editor, Online Publishing:
Yvonne Chanatry
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AHIP Agents and Brokers SmartBrief Issues:
- Monday, December 31, 2012
- Friday, December 28, 2012
- Thursday, December 27, 2012
- Wednesday, December 26, 2012
- Monday, December 24, 2012
| | | Lead Editor:
Melissa Turner
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