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March 27, 2013
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  Best Business Practices 
  • How to build your business through cross-selling
    Cross-selling, which involves telling your customers about other products that might interest them, can be a good way to generate more sales, Lee Polevoi writes. It's a good idea to use your website and e-mail messages to suggest products to your customers, he writes. However, it's also important to ensure your cross-selling efforts don't seem pushy. "Train your staff to be ready to explain how other products and services can help to solve a customer's problem -- framed as a suggestion, not as a mandate," he writes. Intuit Small Business Blog (3/25) LinkedInFacebookTwitterEmail this Story
  • Other News
Vision benefits that redefine expectations!
More employees enroll. More visit in-network providers. And more use their benefits. We offer spot-on benefits that incorporate data from millions of member transactions to match your benefit strategy and employee demographics. Tangible results you see. Performance we're proud to guarantee. Want to learn more? Visit

  Industry Insight 
  • N.Y. SHOP offers producer support, direct-pay commissions
    The New York Health Benefit Exchange continues to reach out to agents and brokers and aims to carve out a role for producers. The N.Y. Small Business Health Options Program will be open to producers and plans to give them customer service support and direct-pay commissions. According to staffers, "brokers will be a primary distribution channel for small-group enrollment in the SHOP." And producers can also seek certification to work with the individual exchange. National Underwriter Life & Health (3/26) LinkedInFacebookTwitterEmail this Story
  • Other News
5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  Market Trends 
  • Some large employers offer only high-deductible health plans
    Close to 15% of companies with 1,000 or more workers offer only a high-deductible health plan coupled with a health savings account, according to a Towers Watson and National Business Group on Health survey. Sixty-six percent of companies surveyed offered high-deductible plans as an option, and that number is expected to approach 80% next year. The plans are even more popular at firms with fewer than 200 employees, where nearly 25% of workers were in such a plan last year. Kaiser Health News (3/26) LinkedInFacebookTwitterEmail this Story
  • Care costs highest in U.S., international review finds
    U.S. private insurers' costs were higher for prescriptions, hospital care and doctor visits as well as common procedures in 2012 than those of 10 other nations' public and private insurers, according to a report by the International Federation of Health Plans. "It means, to us, that apparently the difference in the cost of health care is not so much about utilization," IFHP CEO Tom Sackville said. "They seem to be more about the actual unit cost of items of care." United Press International (3/26) , Modern Healthcare (subscription required) (3/26) LinkedInFacebookTwitterEmail this Story
  • Other News
Building Workplace Trust 2015
Interaction Associates' 6th annual research study tracking trust on the job, Building Workplace Trust, is out, and more than half of employees surveyed give their organizations low marks for trust and leadership. Yet this year's findings again point to how high trust leads to better outcomes and financial results — and even boosts innovation.

  Health Insurance Plan Company News 
Transformational Journeys: Modern Business Planning
Harvard Business Review explores why CFO's and their finance organizations must adapt to the changing landscape of their markets and how big data, organizational collaboration, and new cloud-based planning and analysis technologies are driving successful change.
Click here to access the report.

  Vendor Company News 
How SDN Makes Campus Networks Better
When should agencies adopt SDN? IDC reports that SDN provides immediate benefits for government campus networks, including modernized IT infrastructures that are more agile, cost-effective, and collaborative.
Read this new IDC paper to learn more.

  AHIP News 
  • Health Exchange Data Management and Data Integration
    Join us from 2 p.m. to 3:30 p.m. ET on April 9 for in-depth understanding of the role of Medicaid Information Technology Architecture (MITA), Business Process Management (BPM), Enterprise Service Bus (ESB), and Service Oriented Architecture (SOA) in the health insurance exchange world and specific best practices of how to ensure the success of payer-exchange integration projects. Register now. LinkedInFacebookTwitterEmail this Story
  • Medicaid health plans forming new community partnerships
    Recognizing that health is determined by many factors outside the health care system, Medicaid health plans are reaching out into communities and forming new relationships. Improving the health of Medicaid members has meant being open to new ways of thinking, communicating with different agencies and groups to build trust, and finding new ways to connect people with information and services. Learn more about these plan initiatives. LinkedInFacebookTwitterEmail this Story
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To know oneself, one should assert oneself."
--Albert Camus,
French author, journalist and philosopher

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