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November 12, 2012
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News for the retail banking industry

  Top Story 
LPS' Consumer Lending solution is your blueprint for a new brand of collaboration and performance. With technology to reach across your mortgage and consumer lending business, LPS' integrated consumer lending solution can help you manage compliance, mitigate risk and reduce losses. Click here to learn more.
  The CFPB Today 
  • Commentary: Small banks will pay the biggest CFPB price
    The Dodd-Frank Act may end up having a more detrimental impact on small banks, especially as they try to comply with rules from the Consumer Financial Protection Bureau, writes Louise Bennetts of the Cato Institute. Larger banks with corporate clients are able to absorb CFPB rules as "additional red tape," while smaller banks are the focus of the CFPB as it monitors complaints by consumers and students, she writes. (free registration)/BankThink blog (11/9) LinkedInFacebookTwitterEmail this Story
  Retail Banking Roundup 
The leading floorplan management software just got better
The latest release of DataScan's Wholesale Management System (WMS) 4.X, the industry standard for commercial floorplan lending, is now better than ever. WMS now includes a Business Process Management engine to manage workflow and documents. Other enhancements include configurable dashboards and a more robust reporting tool. Request a demo today.
  Industry News 
  • Fed gives banks second chance on stress tests
    The Federal Reserve announced it will give banks a second chance when it comes to capital stress tests. The 19 largest institutions will get a preliminary result. They can then take measures, such as altering stock-buyback or dividend policies, to put themselves in a position to pass. The Fed will still publish the initial capital proposal results. Bloomberg (11/9) LinkedInFacebookTwitterEmail this Story
  • Survey: Small businesses want more attention from banks
    While small-business banking customers' satisfaction increased in 2012, they still want more, according to a J.D. Power and Associates survey. "When it comes to customer satisfaction, sometimes it really is the little things that matter," said Jim Miller of J.D. Power. "Simple gestures, like greeting customers by name as they walk in, go a long way in providing a satisfying experience. Due to the value of their business to the bank, and how frequently they visit the branch, small-business banking customers expect, and deserve, a level of service that is greater than that of retail banking customers." Hispanic Business (11/11) LinkedInFacebookTwitterEmail this Story
  Regulatory Report 
  • Banks work to meet new regulations
    The re-election of President Barack Obama means bank regulations will likely remain, and banks are working to comply. For example, complaints to the Consumer Financial Protection Bureau have prompted banks such as Wells Fargo to search the Web for irked customers. "Those complaints drive the activity of the CFPB," said Beverly Reynolds, a compliance manager in the bank's fair and responsible lending office. The Star-Ledger (Newark, N.J.) (11/11) LinkedInFacebookTwitterEmail this Story
  • Geithner will stay in job for "fiscal cliff" talks
    Treasury Secretary Timothy Geithner, who has indicated he will leave his post in the near future, will stay until President Barack Obama officially begins his second term in 2013, says White House press secretary Jay Carney. "He will obviously be a key participant in the negotiations around the so-called fiscal cliff issues, and the president very much appreciates that," Carney said. The Hill/On the Money blog (11/9) LinkedInFacebookTwitterEmail this Story
  • Other News
  Legislative Affairs 
  • GOP, Dems hopeful on deal to avoid "fiscal cliff"
    Republicans and Democrats are expressing optimism they can reach a budget deal and avoid the "fiscal cliff." "I think there are a lot of ways to skin this cat, so long as everybody comes with a positive, constructive attitude toward the task," said David Axelrod, a top aide to President Barack Obama. Reuters (11/11) LinkedInFacebookTwitterEmail this Story
  • Opinions differ over Warren's approach in the Senate
    Elizabeth Warren, the new senator from Massachusetts, is sending some mixed signals about her intentions when she takes her post, and it's not clear whether she will continue to be an active voice against banks or focus on teamwork. "Her strategy will depend on what happens," said Simon Johnson, professor at the M.I.T. Sloan School of Management. "If she doesn't get on the banking committee, then she'll take a more outspoken approach." The New York Times (tiered subscription model) (11/10) LinkedInFacebookTwitterEmail this Story
  Technology Today 
  Career Development 
  • How to win over a skeptical audience
    Persuasion is a key skill for any leader, writes former Ogilvy & Mather CEO Charlotte Beers. It takes an ability to speak with passion, humility, humor and flashes of unexpected wit to win over a tough audience or persuade skeptical employees to follow your lead. "Speaking with passion born of your own authentic experience and belief is always persuasive," Beers writes. Fast Company online (11/8) LinkedInFacebookTwitterEmail this Story
  Hot Topics 

Top five news stories selected by CBA SmartBrief readers in the past week.

  • Results based on number of times each story was clicked by readers.
  CBA Connect 
  • Don't miss CBA LIVE 2013, March 11-13, in Phoenix, Ariz.
    Now in its fourth year, CBA LIVE features expert panels and distinguished speakers. Get the latest, most in-depth analysis of CFPB developments and choose from tailored sessions across nine areas of retail banking: Auto Finance, Community Reinvestment, Default Management, Deposits & Payments, Digital Channels, Fair Lending, Home Equity Lending, Small-Business Banking and Student Lending. Register by Dec. 21 and save $300. LinkedInFacebookTwitterEmail this Story

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I observe the physician with the same diligence as the disease."
--John Donne,
British poet, satirist, lawyer and cleric

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