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January 16, 2013
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Spa industry news

  Spa Spotlight 
  • New hotel spa opens at China's Lake Taihu
    A new hotel and spa, Kempinski Hotel Yixing, has opened near Shangai, at China's Lake Taihu. The Hotel Group Kempinski property features reflexology, massage hair styling, and other therapies in 11 private treatment rooms. (1/15) LinkedInFacebookTwitterEmail this Story
  • Visually impaired therapists excel at Indian foot spa
    Metta Foot Spa in the suburban Indian town of Bandra operates in a unique niche: Its foot-spa therapists are all blind or visually impaired. "The advantage of employing visually impaired therapists is that the loss of one sense heightens the other five senses," says founder Joanita Figueiredo. "What better way to use this than in the practice of foot reflexology, which is all about touch and activating pressure points." (India) (1/15) LinkedInFacebookTwitterEmail this Story
  • Hand & Stone Massage spa growing rapidly in Arizona
    A N.J.-based spa chain is expanding rapidly in the Phoenix area, with more growth throughout the state planned. Hand & Stone Massage and Facial Spa recently opened its newest site in Scottsdale, its sixth location in the area. And the facial-and-massage business will add an additional 23 locations throughout the state, says said Maggie Brown, the spa chain’s regional developer for Arizona. American City Business Journals/Phoenix (1/15) LinkedInFacebookTwitterEmail this Story
  Retail Rundown 
  • More men sign up for cosmetic surgery
    More men are getting plastic surgery and cosmetic dentistry, experts say, pursuing the same goals of youthful appearance and a boost in self-esteem that bring women to treatments. "I used to have Vogue and Cosmo in my waiting room; now, I have Sports Illustrated and car magazines," says Dr. Mitchell Chasin, a cosmetic physician and medical director of N.J.-based Reflections Center for Skin and Body. Metro (New York) (1/15) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  • Deadline for new pool lift rules is fast approaching
    Hoteliers need to implement changes to their pool lifts as specified under the revised Americans with Disabilities Act as the effective date of the new regulations approaches. "We're recommending that hotels take steps to make sure they are in compliance," said Kevin Maher, senior vice president for governmental affairs at AH&LA. Others recommend closing non-compliant pools until the requirements are met. (free registration) (1/14) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • Run your business better in 5 simple steps
    Sharpen up your public speaking skills. Track customer trends closely. And get your workers excited by launching incentive programs. Those are some of the steps business writer Lyndsi Decker advocates for better business management. Two more: Track time, projects and investments with software programs such as Domo dashboards, and regularly review your business strategies. B2C Marketing Insider (1/15) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Stop promising what you can't deliver
    Customer dissatisfaction often starts when employees over-promise, says customer service specialist John Castaldi. Instead, employees need to be trained on what the business can deliver and shape their responses accordingly. "The key is to set expectations that can be consistently and reasonably met across all customer support locations," he writes. B2C Marketing Insider (1/14) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  • December retail-sales growth surprises economists
    Retail sales in the U.S. increased more in December than many experts had expected as consumers set aside worries about higher taxes in January. Retail sales rose 0.5% from November, the Commerce Department said. Economists surveyed by Reuters had anticipated a 0.2% increase. Reuters (1/15), Shopfloor blog (1/15) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Poll: Work-at-home employees value flexibility over pay
    A new survey shows that employees who want to work from home are more likely to be experienced professionals rather than career rookies, would take a pay cut in order to have a more-flexible job, and aren't always working out of financial necessity. The survey from FlexJobs also found that the majority of would-be telecommuters are interested in a reduced-hours schedule. U.S. News & World Report/On Careers blog (1/15) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Benefits that Balance – Consumer research
    Looking for insight into consumer thoughts and opinions including why they choose to or choose not go to a spa and how they feel about discounting and loyalty programs? ISPA offers its members full access to Spa Consumer Snapshot Initiative reports which provide spa industry professionals with a clearer picture on consumer opinions and behaviors. The newest edition will be released to ISPA members later this year. If you want to learn more about the Spa Consumer Snapshot Initiative and other ISPA member benefits, visit LinkedInFacebookTwitterEmail this Story
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Not in the clamor of the crowded street, not in the shouts and plaudits of the throng, but in ourselves, are triumph and defeat."
--Henry Wadsworth Longfellow,
American poet and educator

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