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December 27, 2012
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Spa industry news

  Spa Spotlight 
  • More men retreating to the spa
    Men now make up 30% of U.S. visitors to spas, and a number of spas are devising treatments and facilities that cater exclusively to men. They offer male-friendly magazines and TV viewing in the waiting rooms, different scent offerings, and haircuts and other treatments designed that make references to sporting figures or alcohol. Technorati (12/26) LinkedInFacebookTwitterEmail this Story
5 positive ways to respond to negative comments.
Social media is a great way to connect with your customers, but what do you do when the conversation takes a negative turn? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  Retail Rundown 
 
  • Lip, eye trends go bold for the new year
    Dark wine lip colors, emerald green for eyes: They're among the trends for 2013, style experts say. Another new look predicted for the new year is the ombre lip, achieved by layering graduated shades of color on the lips, similar to ombre coloring in hair. SheKnows.com (12/24) LinkedInFacebookTwitterEmail this Story
The ROI of Privacy with TRUSTe Solutions
Investment in a Data Privacy Management Platform can deliver significant, positive financial returns for corporate bottom lines. The "Total Economic Impact (TEI) of TRUSTe" Study explains how Forrester Analysts calculated a 151% ROI for TRUSTe customers. Download the study now.

  Hospitality Trends 
  • Hotels are turning to rebranding to stay fresh
    Recent data by STR show an increase in properties switching flags as franchise deals expire. Switching lets hoteliers trade up or down to meet shifting travel patterns, but oftentimes presents a nuisance for current guests. Some rebranded hotels are undergoing yearlong renovation campaigns, including switching shampoo brands, swapping out potted plants and changing the scent of their lobbies. The New York Times (tiered subscription model) (12/24) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • How employee freedom can help your business
    Granting your workers some degree of independence might be good for your business, according to researchers at Cornell University. You can get started by allowing your employees to make choices and by abandoning the idea of the 40-hour work week, Jan Fletcher writes. It's also important to make sure your employees aren't bullying one another. "Nothing can diminish a sense of autonomy quicker than an overbearing boss or a tyrannical co-worker," she writes. Intuit Small Business Blog (12/26) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Making customers feel heard
    Customers need to feel that a business is listening to them, treating them respectfully, and acknowledging their needs, writes Rachel Miller, customer engagement manager at Nimble. "Customers are generally not as well-versed in product or service knowledge as employees. Be sure employees use the most simple terms to describe products or services, and repeat instructions as many times as necessary to guarantee customer satisfaction," Miller writes. B2C Marketing Insider (12/25) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Yoga-inspired rituals to reduce work tension
    Begin the day with quiet music, exercise or meditation. At the office, establish a "triage" list of what needs immediate attention and what can wait. Stretch and relax at lunch. Those are just a few of the workday rituals that can release stress, writes workplace trends expert Judy Martin. Two others: Take a mini-break during the long afternoon to refresh your mind, and review the task list at the close of the day. Forbes/Work in Progress blog (12/26) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • A blog post from ISPA President Lynne McNees
    The latest post to the ISPA blog features a holiday message from ISPA President Lynne McNees. LinkedInFacebookTwitterEmail this Story
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  SmartQuote 
People who lean on logic and philosophy and rational exposition end by starving the best part of the mind."
--William Butler Yeats,
Irish poet and playwright


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