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March 13, 2013
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Highlights and featured programming from CBA LIVE 2013, the must-attend event for leaders in retail banking

  LIVE from Phoenix 
  • CBA LIVE wraps up with a focus on talent, industry image
    Today's events continued the focus on the Future of Money with a look at recruiting and retaining top talent as banking evolves. We heard from leading banker Stephen Steinour of Huntington Bank, who has focused on the future even during some of the toughest years for the industry. Steinour urged bankers to help move the industry forward by promoting the good things they are doing. Forums this morning continued the discussion of emerging trends in areas such as social media, student lending, the Consumer Financial Protection Bureau and small-business loans. LinkedInFacebookTwitterEmail this Story
  Daily Recap 
  • Huntington Bank's Stephen Steinour calls bankers to action
    Stephen Steinour, president and CEO of Huntington Bank and American Banker's Banker of the Year, urged bankers to change the negative image many still associate with the industry because of the actions of a few players. Avoid the tendency to blame and wallow, Steinour said, and instead create more awareness of the things banks are doing daily to improve communities and how they are driving the economy. "If we're passive, if we're silent, 2008 will continue to repeat," he said. The consequence for not speaking out could be more regulation, which affects profitability and market share, Steinour said. In a discussion with Barbara Rehm, American Banker's editor at large, Steinour gave two examples of how to speak out: He said bankers should make their voices heard among members of Congress, and more should promote the refinancing they are doing under the Home Affordable Refinance Program.

  • What does it take to recruit top talent to your bank?
    In a poll of CBA LIVE attendees at the "America's Got Talent: Do You?" general session event, 83% said their banks are not attracting top talent from colleges today. Recruiters Bhushan Sethi of PricewaterhouseCoopers and Lyndon Taylor of Russell Reynolds Associates said banks need to focus on the image they are conveying during on campus interviews, and more generally, the brand they are creating for themselves in the community, to improve their recruiting. "Everyone wants to be associated with a brand that is positive," Taylor said. In a conversation with Cathy Nash, president and CEO of Citizens Republic Bancorp, Taylor and Sethi said potential candidates, and especially millennials, are interested in an employer's culture and whether a company is willing to engage with them and empower them. LinkedInFacebookTwitterEmail this Story

  • CFPB's Rohit Chopra discusses student lending trends
    The Consumer Financial Protection Bureau is interested in helping lenders determine what types of data and metrics are useful in predicting how choice of college major relates to labor demand and, in turn, students' ability to repay loans, said Rohit Chopra, CFPB assistant director and student loan ombudsman. An important consideration in those evaluations, however, is ensuring that lenders are in compliance with fair lending laws, he said. Chopra also said that the student loan market could be more intertwined with the mortgage market than some may think, as families factor in home equity when choosing how to finance education. That consideration could explain part of the shift of the college cost burden from parents to children over the past 20 years, he said. LinkedInFacebookTwitterEmail this Story
  Award Winners 
  • First Niagara wins 2013 Joe Belew Award
    The Consumer Bankers Association announced Tuesday that First Niagara Bank is the winner of the third annual Joe Belew Award. The competition's focus this year was creating and maintaining affordable housing for low- and moderate-income individuals or communities, and First Niagara was selected for its Affordable Housing Partnership with Habitat for Humanity Capital District in the Albany, N.Y., area.

    First Niagara has provided support to the group through loans, grants, technical assistance and employee volunteers. Since 2011, the bank has provided more than $3 million in loans or investments, more than $30,000 in direct grants, sponsored a successful major grant and engaged more than 35 employees as volunteers.

    Andy Harmening, CBA chairman-elect and senior executive vice president, president, regional banking group at Bank of the West, announced the award recipient to CBA LIVE attendees. Accepting on behalf of First Niagara was Paul McCraven, senior vice president of community development. As the nonprofit partner of the winning bank, the Habitat for Humanity Capital District will receive $5,000.

    CBA also announced U.S. Bank as the runner-up for the 2013 competition. Read a detailed description of the winners' and finalists' programs at the Joe Belew Award Online Library.

  More Resources 
  • Today's Twitter highlights
    Novantas ‏@NovantasInc
    Rob Rubin: 3 levers drive #online effectiveness: online visibility, shopping/buying experience, and product competitiveness #CBALIVE

    Wes Huffman ‏@WH_DC
    #cbalive Student Lending Track: Financial aid panel--biggest challenge for aid offices and student lenders is helping w long term debt mgmt

    Consumer Bankers ‏@CBAConnect
    The America's Got Talent Panel -Cathy Nash of Citizens... 83% of audience think banks are NOT attracting top talent from colleges #CBALIVE LinkedInFacebookTwitterEmail this Story
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