| Spa industry news |  |
| Spa Spotlight |  |  |
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- Recovering cancer patients get pampered at Denver spa
Cancer survivors receive free massages for six months after their treatment at Denver's Hand & Stone Massage and Facial Spa. Owner Julie Bulatovic's stepmother battled breast cancer, and she wanted to give back to patients and their caregivers. "I've always believed in alternative healing -- and massage is part of that stress reduction, energy collection, energy healing," Bulatovic said. The Denver Post
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- Scruples Salon offers hair and spa treatments in Illinois
Scruples Salon & Spa in Glenview, Ill., offers a full line of hair services along with spa treatments such as manicures, pedicures, facials and massages to both men and women. Owner Nina Solomos managed her husband's salons until she struck out on her own 11 years ago. She also set her salon apart by opening on Mondays when most salons are closed. "We are so busy on Mondays. We come in early, we stay late, we do what our customers need," Solomos said. Pioneer Press newspaper group (Glenview, Ill.)
(12/31)
| Retail Rundown | | |
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| Hospitality Trends | | |
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- Uncertainty clouds hotels' future in 2013, analysts say
Whether the hotel industry will see a full recovery or another year of slow growth in 2013 is still up in the air, lodging analysts say. However, business and leisure travel are showing signs of improvement despite economic uncertainty and increased government attention to travel spending. Travel Weekly
(12/31)
| Business Best Practices | | |
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- Get employees engaged in goals to help business succeed
Engaging employees in setting goals for the new year can help them take ownership for the success of the business. Ricci M. Victorio from the Mosaic Family Business Center said complacent employees don't take initiative and can harm business. "Actively engaged employees do more than you would have asked and hold themselves accountable to goals they helped set," Victorio said. Smart Business
(1/2013)
| Customer Service | | |
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- Why privacy-centric clients can ruin a brand
Big data can help marketers scrub their lists of consumers who closely guard their privacy and resent businesses advertising to them. Provoking such consumers can hurt business as one car company discovered when privacy-centric consumers felt overwhelmed by ads. "It got them angry to the point that they talked to other people about it. Some complained online and happened to find groups of lemon-buyers and bond with them. This is not a net-neutral. They take action to harm the brand," said the Ponemon Institute's Larry Ponemon. DMNews
(1/1)
| Water Cooler | | |
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- Reduce work hours and avoid stress to achieve work-life balance
Work from home, avoid things -- or foods -- that stress you, and get your "to do" lists under control to find balance in your work and life, writes Brie Reynolds. Also, if you feel a cold coming on, cancel everything and rest. "If we stop focusing on what we feel like we're obligated to do, and start focusing on what we want and need to do, the load gets lighter," Reynolds concludes. Lifehack.org
(12/31)
| ISPA Info | | |
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Benefits that Balance -- Promoting ISPA members
Promoting its members is just one of the many benefits ISPA has to offer. ISPA members can e-mail their exciting business news to ispa@ispastaff.com and in return ISPA will post it on Twitter, Facebook and possibly include it in Pulse and Touch Points. It's a great way to spotlight your brand throughout the industry and to consumers. Want to learn more about ISPA's member benefits? Visit experienceispa.com.
| SmartQuote | | |
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 | Birds sing after a storm; why shouldn't people feel as free to delight in whatever remains to them."
--Rose Kennedy,
American philanthropist
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| | Recent ISPA SmartBrief Issues:
- Monday, December 31, 2012
- Friday, December 28, 2012
- Thursday, December 27, 2012
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- Monday, December 24, 2012
| | | Lead Editor: Liz DeHoff
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