Reading this on a mobile device? Try our optimized mobile version here:

September 19, 2012
Sign upForwardArchiveRSS Feed
News about digital retail commerce

  • A look back at the 2012 Annual Summit in Denver
    Enable images to see this  
    More than 4,400 attendees gathered in Denver last week for the 2012 Annual Summit. After kicking off the event with the Digital Retail Boot Camp, attendees were treated to keynotes from Jerry Storch at Toys R Us and Jamie Nordstrom of Nordstrom, among others, breakout sessions and the bustling EXPO Hall.

    Weren't able to make the show? No problem. You can view five On Demand sessions, including Nordstrom's keynote, free for 30 days. Photos from the event are available on's Facebook page, and you can also read up on all the news by checking out's blog

    Go ahead and save the date for next year's Annual Summit, which will take place in Chicago, Sept. 30 to Oct. 2. LinkedInFacebookTwitterEmail this Story

  Customer Experience & Conversion 
  • E-commerce at 18: A look back at the early days
    The general consensus is that the first e-commerce transaction took place in 1994, a year before Netscape became the first Internet company to go public, spawning an industry that seems to have grown at warp speed since, investment veteran Michael Zeisser said in his keynote speech at's Annual Summit. Among his top lessons learned in the years since: "In our industry, there are no second chances." Blog (9/11) LinkedInFacebookTwitterEmail this Story
  • 3 big players share online retail insights
    Making the most of available data, leveraging customers' online identity and forging the right partnerships are key steps in boosting online retail sales, executives from Facebook, Google and ShopRunner told attendees at's Annual Summit. EcommerceBytes (9/13) LinkedInFacebookTwitterEmail this Story
  • Don't let lack of speed kill your website
    Performance is a key component of evaluating an e-commerce site, and recent studies show consumers have less and less tolerance of slow-moving sites, EdgeCast Networks Vice President Ted Middleton said at's Annual Summit in Denver. "Good performance has become the golden ticket, while poor performance can convey a lack of size, sophistication, security and service capabilities," he said. Blog (9/12) LinkedInFacebookTwitterEmail this Story

This white paper offers the key insights retailers are looking for when determining the best ways to provide the personalized experience consumers are looking for from retailers' mobile strategies. Learn how to effectively reach shoppers via mobile devices and which mobile technologies to deploy. Download.
  Omnichannel & Multichannel Retail 
  • Digital drives changing definition of service at Nordstrom
    The goal of providing superior customer service hasn't changed, but the definition of customer service is changing as retailers shift to omnichannel models, Nordstrom President Jamie Nordstrom said at the Annual Summit. While stressing the ongoing importance of brick-and-mortar stores, Nordstrom also said he sees most of the retailer's future growth coming from e-commerce. The Denver Post (9/13), Blog (9/12) LinkedInFacebookTwitterEmail this Story
  • Shay: Swipe fees are a "lose-lose-lose" proposition
    Swipe fees charged by MasterCard and Visa rival health care costs in terms of their impact on the bottom line for retailers and other small businesses, and they particularly impact online retailers where credit cards are the most commonly used form of payment, NRF CEO Matthew Shay said at's Annual Summit. NRF is fighting a proposed $7.25 billion settlement, a deal Shay says is bad for retailers, consumers and competition. LinkedInFacebookTwitterEmail this Story
  • M&S touts success of multichannel moves
    U.K.-based retail icon Marks & Spencer has invested in new multichannel strategies aimed at keeping up with tech-savvy core customers at home and abroad, director David Walmsley told Annual Summit attendees. His short list of tips for success starts with obsessing about who your customers are and what they care about. Blog (9/11) LinkedInFacebookTwitterEmail this Story
  • Other News
 How to Convert Non-Responding Shoppers to Loyal Customers through Personalization
In the sixth installment of Certona's Personalization Metrics series, readers can learn: the value of those who respond to site recommendations, how to enhance the shopping experience and test strategies to help increase the percentage of your most valuable customer segment. DOWNLOAD NOW

  Digital Marketing 
  • The mind behind the brand-changing Neiman Marcus book
    Luxury retailer Neiman Marcus undertook an overhaul of "the book," its iconic catalog, in 1996 and the book has been evolving since, creative director Georgia Christensen said at's Annual Summit, turning it from a typical publication into a collectible that's helped re-energize the brand. “We work in an amazing industry and the stakes are high, and the possibilities with creativity are endless. It will show in the end when everything is firing on all cylinders.” Blog (9/12) LinkedInFacebookTwitterEmail this Story
  • Analytics action hero shares his secrets
    Too many online retailers don't use all the available data to measure their sites' performance, getting stuck in "Setupland" when they need to move to "Actionland," said Adobe's Brent Dykes. Author of the recent "Web Analytics Action Hero," Dykes shared the five steps to analytics success at's Digital Retail Boot Camp. Blog (9/11) LinkedInFacebookTwitterEmail this Story
  • Other News

Product announcements appearing in SmartBrief are paid advertisements and do not reflect actual endorsements. The news reported in SmartBrief does not necessarily reflect the official position of
Subscriber Tools
Print friendly format | Web version | Search past news | Archive | Privacy policy

Associate Publisher:  Dena Malouf 202-407-7837
 Recent SmartBrief Issues:   Lead Editor:  Megan Conniff
Mailing Address:
SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004
© 1999-2012 SmartBrief, Inc.® Legal Information