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March 19, 2013
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News for luxury hospitality professionals

  • Starwood could buy a luxury hotel brand within 3 years, execs say
    Starwood Hotels & Resorts Worldwide is projected to generate between $3 billion and $3.3 billion from business operations over the next three years, and it might use the money to acquire a global luxury hotel brand, executives say. "Five-star or upper-upscale brands or luxury brands, I think we could easily plug into our system, ones that have some base in scale or an ability to fold into ours, I think would be most attractive," Starwood CEO Frits van Paasschen said. (3/18) LinkedInFacebookTwitterEmail this Story
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  The Concierge Desk 
  • Column: Equip, empower hotel staff for customer service
    As hotels gear up for the busy summer season, it's important for their staff members to get on board with delivering excellent customer service. Caroline Cooper, founder of Naturally Loyal, says it's essential to involve your team in coming up with ways to better service customers, and to empower them to anticipate guests' needs. (3/18) LinkedInFacebookTwitterEmail this Story
  • Westin Dawn Beach brings luxury to the beach
    Explore the Westin Dawn Beach Resort & Spa, St. Maarten, which boasts 308 guestrooms. The resort is located along 31 miles of beachfront and features Aura and Ocean restaurants for fine dining. JustLuxe (3/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • Automated hotel check-in is a breeze
    Some hotels are using kiosks (complemented by ambassadors) in their lobbies to speed the check-in process, while the Inn at St. Botolph in Boston e-mails guests a room code key so they can gain entrance to their rooms quickly. Tyler Craig, vice president and general manager for the NCR Corp.’s travel business, said people are looking for the same automated experiences in hotels as they have at ATMs and in airports, and the hospitality industry is responding. "When a guest checks in late at night and the same employee can make sure the check-in goes smoothly and also sell them something to eat, the hotel has saved money on staffing, increased its revenue and increased customer satisfaction," noted Glenn Haussman, editor of Hotel Interactive. The New York Times (tiered subscription model) (3/18) LinkedInFacebookTwitterEmail this Story
  • 2013 forecast for U.K. hotels: Expect struggles
    According to the latest PwC U.K. Hotels Forecast for this year, occupancy will be at 72% this year, down 0.7% from last year. "The revised forecast expects UK hotels to continue to struggle to overcome the impact of weaker demand at home and in major inbound markets," the report states, noting that consumer confidence, international economics, poor weather and post-Olympic expectations all will play a role. 4Hoteliers (3/19) LinkedInFacebookTwitterEmail this Story
  • Aloft Hotel makes Apple the apple of its entertainment eye
    The Aloft Hotel near Apple headquarters in Cupertino, Calif., pays homage to the iconic brand by featuring Apple TVs throughout the hotel. "Apple TV's Airplay feature will also let guests play video, show off photos and enjoy music from any iPhone, iPad or iPod Touch -- right on their 42-inch LCD in-room TV," parent company Starwood said in a statement. CNET (3/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • Bill's Gamblin' Hall to open as Gansevoort Las Vegas
    Caesars Entertainment is working with Gansevoort Hotel Group to redesign Bill's Gamblin' Hall & Saloon in Las Vegas through a $185 million renovation. The casino hotel, which closed last month, will reopen as Gansevoort Las Vegas in January. "We wanted to bring a partner who had not just expertise, but a passion for creating something really unique," said Tariq Shaukat, Caesars Entertainment's chief marketing officer. USA Today/Hotel Check-in blog (3/15) LinkedInFacebookTwitterEmail this Story
  • Other News
  International Update 
  • Luxury brands eye India, but not without some reservations
    As numerous luxury brands such as Four Seasons, Aloft and Le Meridien eye expansion in India, they could face both competition and roadblocks. Indian Hotels Co. and Oberoi Hotels operate popular luxury hotels in the country, and experts say short-term growth also could be a challenge. "At present, the premium segment has an oversupply. In an economy where demand is low and supply is high, any global chain entering India will find it difficult to settle because of their limited flexibility to lower prices as they need to protect their brand image," noted Pavethra Ponniah, a hospitality analyst at ICRA. Wall Street Journal (India) (3/20) LinkedInFacebookTwitterEmail this Story
  • Accor continues renovation program on 5 Paris properties
    Accor is in the middle of a drive to upgrade five of its hotels under the upscale Pullman brand. The hotel firm has recently unveiled the program's results in its newly redesigned Pullman Paris La Défense. "Each Pullman establishment in Paris has been re-examined and rethought to let our guests try out a new way of living the hotel experience combining work and pleasure. Through this project, Pullman proposes a vibrant, cosmopolitan and in style experience," said Denys Sappey, senior vice president for Pullman France. TravelPulse (3/17) LinkedInFacebookTwitterEmail this Story
  • Other News
  • Soho shows off cake hotel -- within its hotel
    A three-floor hotel made of cake that was built to promote a new collection of products from Tate & Lyle Sugars has debuted at the Soho in London. The cake hotel features eight tasting rooms, including a Pirates of the Caribbean room with a treasure chest of edible pearls, ginger-spiced doubloons and cutlasses as well as a British-inspired golden syrup sugar room. Belfast Telegraph (Northern Ireland) (3/19) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • Assistant lodge manager for property in Kenya
    A lodge in Masai Mara, Kenya, is looking for an assistant lodge manager or senior duty manager ready to move up to an assistant manager role. Ideally the candidate would need to be a Kenyan national. Package is available to couples and includes housing and meals. Learn more. LinkedInFacebookTwitterEmail this Story
  • Director of rooms required in Kuwait
    A luxury design hotel in Kuwait is looking for a director of rooms to be responsible for the front office, concierge, bell staff as well as guest relations. He/she needs to have excellent verbal and written English language skills. Package is single or family status with medical insurance, accommodation allowance, meals and flights. Learn more. LinkedInFacebookTwitterEmail this Story
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