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December 12, 2012
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News for luxury hospitality professionals

  • Ritz-Carlton unveils Dorado Beach, Puerto Rico, site, more perks
    The Ritz-Carlton is set to open its first Reserve property in Puerto Rico: Dorado Beach, a Ritz-Carlton Reserve. The luxury hotel and resort is home to Mi Casa, a restaurant by famed Spanish chef José Andrés. The company is looking at other locations for the brand such as Los Cabos, Mexico; Morocco; Muscat, Oman; and southern Africa. In China, Ritz-Carlton Rewards members will have access to exclusive events, along with the Mercedes-Benz VIP Lounge and limousines at airports in Beijing and Shanghai. 4Hoteliers (12/12) LinkedInFacebookTwitterEmail this Story
  The Concierge Desk 
  • 5 tips to create better hotel customer service
    Developing top-notch customer service involves defining what you consider to be outstanding service, educating your staff and following up with them, and recognizing team members for good performance, Caroline Cooper writes. She offers other advice about developing a consistent customer-service platform that earns customer loyalty. (12/11) LinkedInFacebookTwitterEmail this Story
  • San Diego spas spread joy with seasonal treatments
    San Diego spas offer holiday-inspired treatments using enticing fragrances and ingredients. Visit La Costa for the Pomegranate Spice Antioxidant Facial, or check out the Spa at Rancho Bernardo Inn's "Made Fresh Daily" package for a hazelnut and orange body scrub, chocolate body wrap, cinnamon scalp treatment, and a warming Acai butter massage. San Diego Union-Tribune (12/11) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • U.S. lodging pipeline dropped 3.6% in November, STR says
    The latest STR/McGraw Hill Construction Dodge Pipeline Report indicates that the country's hotel pipeline in November dropped by 3.6% in terms of number of rooms in active development. The East North Central region showed the largest rise in rooms under construction, at 155.6% for a total of 7,216 rooms. The Middle Atlantic, New England, East South Central and West South Central regions reported growth of more than 50% in rooms under construction. TravelPulse (12/11) LinkedInFacebookTwitterEmail this Story
  • Hotels, guests are discovering NYC's boroughs outside of Manhattan
    As hoteliers develop hotels outside of Manhattan that offer premium views and access to the heart of New York, guests are taking advantage of the amenities, access and lower prices. "Since 2008, 162 hotels have been built or renovated" in the city, and 27% of them are in outer boroughs, this feature says. USA Today (12/11) LinkedInFacebookTwitterEmail this Story
  • Travelers increasingly depend on consumer reviews, survey shows
    Allianz Global Assistance's annual Insurance Vacation Confidence Index has found that the percentage of travelers who trust other travelers' reviews has risen to 76%, from 69% last year. "Consumers understand that travel is a significant investment, and they are looking for ways to validate their choices. Travelers want reassurance from peers that their selection is going to provide them with the best experience possible," said Alan Josephs, Allianz Global's chief marketing officer. TravelPulse (12/10) LinkedInFacebookTwitterEmail this Story
  • Hoteliers must embrace mobile preferences, Expedia executive says
    Luxury hoteliers need to pay attention to mobile trends as guests increasingly use smartphones and tablets. This translates into having a useful application and mobile website, and enticing guests with pictures because some people rely on visuals more than reviews. "[Hoteliers] need to bring home that this is a visual shopping experience," John Kim, an Expedia executive, said this week at the Expedia Partner Conference in Las Vegas. (12/11) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • $35M renovation is under way for Hyatt Regency resort in San Antonio
    The owner of the Hyatt Regency Hill Country Resort and Spa in San Antonio has unveiled details of an ongoing renovation project on the 500-room property. The $35 million upgrade includes renovations on all guest rooms, the addition of a 20,000-square-foot ballroom and an expansion on the resort's indoor meeting space from 35,000 square feet to about 70,000, including the new ballroom. San Antonio Express-News (12/11) LinkedInFacebookTwitterEmail this Story
  • Other News
  International Update 
  • Hotel chains plan $1.8B investment in Peru due to booming tourism
    Rising tourism numbers in Peru have captured the interest of several global hotel chains including Marriott International and Hilton Worldwide, which are leading a $1.8 billion investment drive in the country over the next four years. Hilton is looking to spend $65 million to build its portfolio in Cuzco and Lima, while Marriott has targeted Cuzco, Lima and Trujillo for its $104 million investment. Bloomberg Businessweek (12/11) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • Global head of human resources needed
    An iconic brand is looking for a global head of human resources to be responsible for the human resources of 50-plus operations in 20-plus countries. The ideal candidate is currently vice president of human resources or group human resources in a luxury environment. Start date is early next year. Learn more. LinkedInFacebookTwitterEmail this Story
  • Sales manager with travel trade experience for UAE-based hotel is sought
    An expanding UAE-based hotel group is seeking a sales manager with travel trade experience within the hotel or travel industry. It would be ideal if the successful candidate could be fluent in English and German. He/she will travel extensively. Learn more. LinkedInFacebookTwitterEmail this Story
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