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November 29, 2012
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All the news that's in the news about the airline industry

  Passenger Experience 
  • Australia is piloting SmartGate for U.S. fliers
    Australia's SmartGate technology lets passengers from New Zealand and Australia -- and now the U.S. -- pass through customs by scanning their passports. After a facial recognition scan, passengers can then take their luggage and leave the airport. Australia's customs organization has begun piloting the program for U.S. citizens; fliers must be Global Entry members to be eligible. (11/28) LinkedInFacebookTwitterEmail this Story
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  Connectivity & Technology 
  • Website links singles in airports aims to connect singles who are otherwise killing time at the airport. "It could turn into a friendship, a romance, it could work out for business, many things," said founder Steve Pasternack. (11/28) LinkedInFacebookTwitterEmail this Story
  • Other News
  Airlines & Aircraft 
  • Post-merger, United is undergoing financial, operational issues
    Two years after its merger with Continental, United is still struggling with financial and operational issues related to the integration. Most recently, a computer glitch delayed 250 flights globally for about two hours -- on the same day of the carrier's inaugural 787 Dreamliner flight. "The integration of two airlines takes years. It's very complex. If you look at where we were two years ago, we've come a long way," CEO Jeffery A. Smisek said. The New York Times (tiered subscription model) (11/28) LinkedInFacebookTwitterEmail this Story
  • Could Turkish Airlines be a serious rival for Lufthansa?
    Lufthansa German Airlines and Turkish Airlines are in a power struggle as members of the Star Alliance, this feature says. Turkish's growth is positioning it as a direct competitor to Lufthansa on some routes, and it could "become an important competitor on strategically important markets," said Ulrich Schulte-Strathaus, a Belgium-based airline consultant. Lufthansa executive Carsten Schaeffer says the carrier may be losing some business on certain routes to Turkish, but the alliance is still beneficial. The Wall Street Journal (11/28) LinkedInFacebookTwitterEmail this Story
  • Other News
  Association News 
  • APEX to host panel session at 2013 International CES
    As the U.S. government grapples with possible policy changes regarding personal electronic device use in-flight, the upcoming 2013 International CES will break down the issues related to airlines, convenience and the passenger experience with a series of informational sessions 7 through 10 January in Las Vegas, Nev., USA. APEX will host a panel session 10 January to discuss the restrictions of the current policy compared with regulations elsewhere. The panel will be moderated by Jonathan Norris, executive director for APEX Media Platform, and panelists will include Pal Bjordal of AeroMobile; Patrick Brannelly of Emirates airline; and Paul Misener of To register for this event, please visit here. LinkedInFacebookTwitterEmail this Story
  • Job posting: General manager for marketing product management at Middle Eastern Airline
    A major Middle East-based airline with an international network operation seeks a general manager for marketing product management. The position will be based in Jeddah, Saudi Arabia. The candidate will be responsible for the following: designing and developing policies, processes and procedures; establishing a strategy for marketing and product management; managing day-to-day operations for ground products, on-board products and preparations, and customer experience surveys; and preparing budget proposals and relevant reports for implementation. The ideal candidate will have earned no less than a bachelor's degree in marketing or business administration and will have at least 12 years of related experience, of which at least six must be airline-related. To apply, please e-mail personal credentials. LinkedInFacebookTwitterEmail this Story
  • Job posting: Aviation technical sales manager at Inmarsat
    Inmarsat is recruiting for a key external-facing individual within the London-based Aviation team responsible for ensuring customers, partners and prospects have access to technical support and expertise to promote and grow Enterprise Aviation sales and to support solutions and business development initiatives at the Inmarsat partner and customer level. Apply here. LinkedInFacebookTwitterEmail this Story
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We acquire the strength we have overcome."
--Ralph Waldo Emerson,
American writer

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    Contact APEX
    Chris Peterson
    APEX Communications Specialist
    About APEX
    The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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