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March 13, 2013
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News for the private club industry

  Industry Update 
  • Naples golf courses face numerous refund lawsuits
    Naples, Fla.-area golf courses are taking on an abundance of lawsuits demanding membership refunds as members on waiting lists decide they want out -- but most aren't getting the refunds they desire. "When these people joined, life was good, the economy was good, they wanted to belong. They didn't pay attention to what they signed," says attorney William Dillon. Naples Daily News (Fla.) (3/11) LinkedInFacebookTwitterEmail this Story
  • Other News
  Trend Watch 
  • The changing face of restaurant service
    Restaurant service is just as professional as ever, but the focus is changing as tech tools turn guests into foodies and the economy spurs a move away from formal fine dining toward more casual, less-pricey meals. "The intricacies of the menu, especially in terms of the novel sourcing that chefs do now, have to be drilled into the waiters," said Chicago Tribune critic Phil Vettel. The Kansas City Star (Mo.) (3/5) LinkedInFacebookTwitterEmail this Story
  • U.S. consumers increase borrowing by 2.4%
    Americans who have spent the past five years paying down debt and avoiding lines of credit are finally feeling comfortable borrowing again, according to a Federal Reserve report, a sign that the economy might get the boost it needs this year. "The fourth quarter [of 2012] marks the end of household deleveraging in the U.S.," says Harm Bandholz, chief U.S. economist at UniCredit. "Mortgages will bottom out and start to increase. I've been on the cautious side, but 2013 is the first year I'm reasonably optimistic." The Wall Street Journal (3/7) LinkedInFacebookTwitterEmail this Story
  • Other News
  On the Green 
  • Florida CC sues county for removing excessive amounts of water
    The owners of the Boca Dunes Golf & Country Club in Boca Raton, Fla., have filed a lawsuit against Palm Beach County alleging its water treatment plant is taking excessive amounts of water from the golf course's grounds, causing its lakes to run dry. County officials deny the allegations, claiming the links' water problem is the result of poor design. The Palm Beach Post (Fla.) (3/11) LinkedInFacebookTwitterEmail this Story
  • Other News
  Operations & Membership Management 
  • Noma's food poisoning outbreak alarms other restaurant managers
    After the world's best restaurant, Noma in Copenhagen, Denmark, experienced a food-poisoning outbreak in February, restaurant owners and managers around the globe are reevaluating their food safety policies to ensure the same does not happen in their establishments. “Food hygiene is the one thing that every restaurant has got to get right,” says David Moore, owner two restaurants in London. “It doesn’t matter what end of the market you’re in, it’s got to be perfect. Your customers’ health is at stake, and so is your reputation.” Bloomberg (3/11) LinkedInFacebookTwitterEmail this Story
  • Surveys: Solid benefits will attract, retain quality staff members
    Human resource managers who are successful at attracting top talent are emphasizing benefits over salary to prospective employees and retaining them by offering flexible work options, opportunities for advancement and making sure they feel valued in the workplace, according to research from the Society for Human Resource Management. "Forward-thinking organizations are re-evaluating work practices, providing employees with resources that support well-being and performance and applying new technologies that help shift work from somewhere we go from 9 to 5 to something we do that is meaningful and creates value,” says David W. Ballard, head of the American Psychological Association Center for Organizational Excellence. Society for Human Resource Management (3/2013), SHRM Online (3/7) LinkedInFacebookTwitterEmail this Story
  NCA News 
  • Webinar: The New Health Care Law and Private Clubs, Part IV
    The health care reform law will be in effect in less than 10 months, and club leaders must act now to be in compliance. This webinar will provide attendees with insight and strategies to deal with the law and its impact on your club’s bottom line. From new regulations to statutory mandates, club leaders will get the most up-to-date information in the fourth installation of NCA’s Health Care Webinars.

    Learn more and register. LinkedInFacebookTwitterEmail this Story
  • Spotlight: Trends Education
    Every year, top private club leaders gather at the National Club Conference to hear from expert speakers about key industry issues. In today's ever-changing industry, your club can't afford to fall behind the curve!

    At this year's conference, learn about "Trends Affecting the Future of Clubs" with cutting-edge presentations and panels designed to ensure your club is prepared for the road ahead. Sessions include "Top Ten Megatrends for Clubs: What's Changing & How to Respond," "Technology Innovation & The Future of Private Clubs: A Panel Discussion with Industry Leaders" and "Trends in Benchmarking for Clubs: Bringing a Business Focus to Decision Making."

    Read full education session descriptions. LinkedInFacebookTwitterEmail this Story
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Humor is an affirmation of dignity, a declaration of man's superiority to all that befalls him."
--Romain Gary,
French diplomat, novelist, film director and aviator

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