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January 17, 2013
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News for the retail banking industry

  Top Story 
  • CFPB unveils final mortgage servicing rules
    The Consumer Financial Protection Bureau today is announcing final rules that strengthen consumer protections in mortgage servicing. The rules require servicers to provide consumers with clear information regarding their payments and help them avoid foreclosure. New rules also require borrowers to be informed twice before charging them for insurance. The Washington Post/The Associated Press (1/16) LinkedInFacebookTwitterEmail this Story
5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  Retail Banking Roundup 
 
  • Banks seek wealthier customers with travel reward cards
    Banks such as JPMorgan Chase and U.S. Bank are increasing perks for consumers who sign up for their travel cards, part of a trend to lure more affluent consumers into trying the cards and then possibly other wealth-management services, experts say. Banks continue to seek other revenue sources in the face of debit card swipe-fee rules. MarketWatch (1/16) LinkedInFacebookTwitterEmail this Story
How to Achieve IT Agility: A Survival Guide for IT Decision Makers
When business teams add new apps and services to already-strained networks, IT departments are accountable for making everything work. Is your team ready for this challenge? Read this eGuide to learn how IT teams are automating their networks, why they're utilizing Ethernet fabrics and SDN, and what success looks like as they regain network control and business relevance.

  Industry News 
  • Use "cyberhygiene" to ward off cyberattacks, Chertoff says
    Diplomatic considerations often make it difficult for the U.S. to take action against countries suspected of cyberattacks, says Michael Chertoff, former secretary of the Department of Homeland Security. Companies should practice "cyberhygiene" to reduce security risks, he adds. Such practices include training employees to safeguard passwords and taking caution when using USB drives. The Wall Street Journal/CIO Report (1/16) LinkedInFacebookTwitterEmail this Story
  • Other News
  Regulatory Report 
  The Future of Money 
  • SmartyPig tool helps users save with one click
    SmartyPig, which offers an online savings account and prepaid card, is making it easier for consumers to save money for specific purchases with a tool that allows them to click on a Google Chrome plugin on their browser. The user clicks on the desired item, decides how much cash will be saved for it, when deposits will be made and whether it will go into a bank account, prepaid card or gift card. SmartyPig plans to begin selling the software to banks. AmericanBanker.com (free registration) (1/16) LinkedInFacebookTwitterEmail this Story
  • Groupon targets small merchants with payments service
    The mobile payment sector continues to heat up as Groupon enters the market by making its Groupon Payments, a credit card processing service, available for Android phones. It became available for iPhone last year. Users are expected to be small businesses with mobile employees. ClickZ (1/15) LinkedInFacebookTwitterEmail this Story
  • Other News
  CBA Connect 
  • CBA LIVE 2013: The Future of Money
      
    Are you ready for the Future of Money? CBA LIVE 2013, March 11-13 in Phoenix, Ariz., will bring together the top executives in retail banking to learn, exchange ideas and identify solutions to the challenges facing our industry. Our 2012 event was a record-breaking success with more than 1,000 banking leaders in attendance! Now in its fourth year, CBA LIVE features expert panels and distinguished speakers across nine forums of tailored programming. Reserve your space today and join us for this must-attend event. LinkedInFacebookTwitterEmail this Story

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  SmartQuote 
Admiration is a very short-lived passion that immediately decays upon growing familiar with its object; unless it be still fed with fresh discoveries, and kept alive by a perpetual succession of miracles rising into view."
--Joseph Addison,
British writer and politician


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