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February 12, 2013
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News for luxury hospitality professionals

  • Ritz-Carlton, Sarasota, in Fla. aims for more approachable image
    The Ritz-Carlton, Sarasota, in Florida is softening its image to a more casual look and feel. The spa, once available only to guests, has opened to the public; its formal dining restaurant has rebranded as Jack Dusty, a more casual eatery. Some industry experts wonder if the changes will detract from the hotel's success, or whether they will draw more travelers. Sarasota Herald-Tribune (Fla.) (2/11) LinkedInFacebookTwitterEmail this Story
  The Concierge Desk 
  • Virgin Hotels eyes brand differentiators ahead of launch
    According to Virgin Hotel officials, the brand is starting to take shape: The first Chicago property is on target for a 2014 opening. "We will have translated very nicely the Virgin tone of voice into the hotel business at a time when consumers are looking for something just a little bit different," said Raul Leal, CEO of North America for Virgin Hotels. (2/11) LinkedInFacebookTwitterEmail this Story
  • Clean hotel helps to ensure satisfaction, promotes safety
    Victor Aburto, director of housekeeping at Montage Beverly Hills in California, discusses what he looks for in a good housekeeper, and how the hotel deploys green cleaning practices. "One of the key drivers for guest engagement is that our environment is stunningly clean, which implies safety. It becomes very difficult for our guests to focus on the experience if it does not feel and look clean," Aburto said. Hotel Interactive (2/11) LinkedInFacebookTwitterEmail this Story
  • Thai luxury spa provides a hands-on experience
    The new Baan Thai Spa on the island of Koh Samui tries to differentiate its services from its competitors in Southeast Asia. "I believe in spa therapies without the gimmicks because they don't improve the result, which really depends on therapists' healing hands," spa manager Apinun Wongsaen says. "So you won't find any fancy treatments, like a hot stone or a seashell massage, on the spa menu. The hands work best for massaging whereas hot stones or seashells may act as a barrier that absorbs the therapist's energy required for an effective treatment." Bangkok Post (2/12) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • Lifestyle hotels use creative promotions to drive demand
    A number of boutique and lifestyle hotels have turned to stylish promotions to boost demand during slow-booking periods. "Beekeeping, lavender harvesting, organic garden-to-table cooking classes and nature and fitness programming. The personal connection to the property allows us to market to past guests and play on their emotional connection," said Brian Gipson, director sales and marketing at Carmel Valley Ranch in Carmel, Calif. (2/11) LinkedInFacebookTwitterEmail this Story
  • Pampering men at the spa: A top trend for 2013
    Relaxed women in fluffy bathrobes is the image most would associate with luxury spas, yet men are making greater use of such facilities these days, Meagan Drillinger writes in this article. She lists and describes eight resorts and spas around the world that specialize in pampering males. Luxury Travel Advisor (2/11) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  International Update 
  • Other News
  • Atlantic City's Borgata to start offering in-room gambling
    Borgata Hotel Casino & Spa in Atlantic City on Monday will launch its E-Casino program, which will allow its guests to gamble through hotel television sets. Four kinds of video poker and slots will be available under the new program. "This puts us in a position to leverage the technology into true mobile gaming and Internet betting later on. We're moving forward with the future of gaming, and this is that first step," said Tom Ballance, Borgata's president and chief operating officer. The Washington Post/The Associated Press (2/11) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • Operations manager in Qatar
    A large residential, retail and hospitality complex is looking for a well-traveled, on-trend operations manager to oversee nine restaurant managers. Five to seven years of F&B experience in upscale operations or development in worldwide reputed firms required. Learn more. LinkedInFacebookTwitterEmail this Story
  • Upscale hotel assistant food and beverage director, Abu Dhabi
    An international luxury brand hotel in Abu Dhabi is looking for an assistant food and beverage director. This is a full expat package for single or married status, including accommodation, flights, medical and retirement plan. Learn more. LinkedInFacebookTwitterEmail this Story
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