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December 11, 2012
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News for luxury hospitality professionals

  • Hoteliers need proper controls when outsourcing for security
    Choosing whether to build an in-house staff for loss-prevention operations or hire out contractors usually boils down to the question of cost efficiency, hotel industry leaders say. "If you're an independent hotel, say a big resort someplace and you're not part of a brand, you can't afford to have a loss-prevention person," said AH&LA President and CEO Joe McInerney. However, observers say that hotel operators who decide to outsource should avoid potential liability in case of negligence by carefully scrutinizing contractors. (12/10) LinkedInFacebookTwitterEmail this Story
  The Concierge Desk 
  • Column: Technology solutions factor into guest comfort
    Hotels must appeal to guests in order to provide comfort on a number of levels. From the temperature and moisture level in a room to scents and noises, hoteliers can deploy technology to keep guests comfortable, writes Ranjit Gunewardane. 4Hoteliers (12/10) LinkedInFacebookTwitterEmail this Story
  • Marco Island, Fla., resort focuses on pampering guests
    Marco Beach Ocean Resort in Florida offers down pillows, hypo-allergenic feather beds, separate bathtubs and showers, and stunning views of the Gulf of Mexico or gardens. The hotel also includes a rooftop deck with a heated pool and whirlpool spa. JustLuxe (12/10) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • Lodging investments in Hawaii rebound as tourism bounces back
    Activity in Hawaii's real-estate market is picking up, driven by a recovery of the state's tourism industry, analysts say. "What's driving Hawaii now, particularly Oahu, is the resurgence of the Japanese market -- there was a lot of pent-up demand after the tsunami -- and substantial growth in Chinese and Korean numbers because of the increase in wealth in those regions," said Joseph Toy, Hospitality Advisors' president, referring to the devastating 2011 tsunami off Japan. The new deals include a $1.85 billion loan by Goldman Sachs for a five-resort portfolio that includes Westin's Moana Surfrider in Honolulu and the Sheraton Waikiki. Bloomberg Businessweek (12/11) LinkedInFacebookTwitterEmail this Story
  • Expedia pinpoints mobile users to grasp growing trend
    At the Expedia Partner Conference this month in Las Vegas, executives explained the importance of knowing mobile customers. They separate phone, computer and tablet users into different customer categories to track trends. "We see customers are using mobile during commute hours, desktop computers at the lunch hour and during work hours, and tablet bookings go up after 9 p.m.," said Sarah Bernard, Hotwire's vice president of global product development. She notes that 75% of same-day reservations come via mobile, while tablet users book the highest average daily rates. Hotel Management online (12/10) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • Condo-hotels in South America are coming back
    The condo-hotel market in South America is experiencing another boom -- this time with better-equipped developers and managers, this feature says. In addition to Brazil, other emerging markets include Colombia, Argentina and Uruguay. "In the past, there was a disconnect between unit owners and developers as to viable returns. Development was not truly regulated, and consequently, condo-hotels were overbuilt. Supply exceeded demand and occupancy expectations were not realized. The model ostensibly 'crashed.' Today in Brazil, things are different," said Salo Smaletz, an executive with the InterContinental Hotels Group in Latin America. (12/10) LinkedInFacebookTwitterEmail this Story
  International Update 
  • Marriott will debut 2 of its brands in Brazil
    Marriott International has reached a deal that will introduce two of its hotel brands in Brazil. The hotel chain unveiled plans to open two hotels in Curitiba under the Fairfield Inn by Marriott and Courtyard by Marriott brands as well as a Fairfield Inn by Marriott hotel in Porto Alegre. (free registration) (12/10) LinkedInFacebookTwitterEmail this Story
  • Reviewer details 7 luxury lodges in Europe
    Travelers hitting the slopes in Europe may want to explore these luxury lodges, this feature suggests. The Mooser Hotel in Austria is for hard-core skiers and those who want to party at the bar in a 300-year-old farmhouse, while families will like the 12-guest Chalet Auriane in Switzerland for its luxury accommodations and quirky interior design. CNN (12/10) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • Sommelier needed for luxury yacht
    The search is on for a certified sommelier with a Level Two sommelier certification and at least three years' experience working in a luxury environment. Read more. LinkedInFacebookTwitterEmail this Story
  • Room rates are climbing across the U.S.
    Hotel analyst Jan Freitag of hotel industry tracker STR shares with us rising hotel-room rates across key cities in the U.S. His research reflects the fact that Americans are traveling despite an uncertain political and economic future, pushing room rates up with increasing demand on existing rooms. Read more. LinkedInFacebookTwitterEmail this Story
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