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January 28, 2013News for travel agents

  Business and Industry Watch 
  • Travelport merges content distribution technology with Carlson
    Travelport and Carlson Rezidor Hotel Group have developed an advance interface system linking Carlson's central reservations system to Travelport's global distribution systems. Travel agents may now access Carlson's inventory and rates through the Apollo, Worldspan and Galileo GDS platforms. TravelPulse (1/27) LinkedInFacebookTwitterEmail this Story
  • Peninsula Hotels to celebrate Chinese New Year
    Chinese New Year begins on Feb. 10, and hotels in Beijing, Shanghai, Hong Kong and elsewhere will be celebrating. Peninsula Hotels will decorate lobbies with red flowers, pink-blossomed plum trees and kumquat bushes -- all symbols of prosperity. In guest rooms, travelers will find more signs of prosperity such as melon seeds, tangerines, dumplings and chocolate coins, this feature says. Los Angeles Times (tiered subscription model) (1/24) LinkedInFacebookTwitterEmail this Story
  • Other News
  Trends and Technology 
  • Foreign visitor spending in November rose 10% over 2011
    International tourist spending in the U.S. reached $14.1 billion in November, up 10% during the same month in 2011, the Commerce Department reports. Spending January through November 2012 on travel and tourism-related products rose 10% over figures during the same period the previous year, to $153.8 billion. TravelPulse (1/27) LinkedInFacebookTwitterEmail this Story
  • Airline lounges pack in the amenities
    Today's airport lounges offer everything from complimentary food, drinks and Wi-Fi to showers, workstations and spa treatments. Travelers can enjoy the cigar room at Etihad Airways' Diamond First Class Lounge at Abu Dhabi, or zonk out in a private sleeping room in Lufthansa's First Class Terminal at Frankfurt International Airport. (1/24) LinkedInFacebookTwitterEmail this Story
  • Other News
  Consumer Travel News 
  • Hawaii Island is building its name as a coffee destination
    2013 marks Hawaii Island's 200th year as a coffee producer, as more aficionados discover the distinctive flavors of Hawaii-grown coffee. The Kona region is the most popular destination for coffee lovers, offering several tours and tastings of their brews. USA Today (1/25) LinkedInFacebookTwitterEmail this Story
  Regulatory and Legislative 
  • Pistole says TSA will expand PreCheck program
    Transportation Security Administration chief John Pistole told business leaders in Charlotte, N.C., on Thursday that the TSA plans to expand its PreCheck program, which offers expedited security screening for select travelers. The program is part of the agency's move toward "risk-based" strategies, the TSA administrator said. The Charlotte Observer (N.C.) (1/25) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Family-cruise experts recommend sharing personal experiences
    Travel agents can affect the sales process in the family-cruise segment by talking to clients about their own experiences, say family-cruise specialists Monica Pollack and Mary Beth Casey. Agents should also make sure to ask their clients specific questions to ensure that the products they choose match with the client's expectations. "The first pitch is listening," Casey said. "So many times we want to jump to a conclusion because we feel we know the product so well, but first listen to what the moms and dads and grandparents are saying." (1/24) LinkedInFacebookTwitterEmail this Story
  Small-Business Strategies 
  • Good customer service keeps compassion front and center
    Dealing compassionately with customers is the key to winning their loyalty, according to a new study by AcheiveGlobal. Customers said they didn't like it when employees were rude or simply read from a prepared script. "Consumers are emotional beings, and training customer-facing employees to recognize emotions and respond in a concerned, effective and professional manner is essential to owning the customer experience," said AchieveGlobal CEO Sharon Daniels. Fox Business Small Business Center/BusinessNewsDaily (1/24) LinkedInFacebookTwitterEmail this Story
  • 4 tips for creating a good filing system
    Poor organization can cause problems for your business, so it's important to have an effective filing system. Create a simple system that fits the needs of your company, experts advise. "The biggest problem I see is letting [your] employees design your system," said Angela Wallace, president of the National Association of Professional Organizers. "They will create what works for them, not what works for the business." Entrepreneur online/The Daily Dose blog (1/23) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
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If fate means you to lose, give him a good fight anyhow."
--William McFee,
British-American writer

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